Settlement Coordinator

2 weeks ago

Cardiff, Cardiff, United Kingdom Sms Full time £25,000 - £40,000 per year
Apply now

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?
  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options (for some positions).
  • Enhanced Maternity leave. Paternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?

The Settlements Coordinator plays a vital role within the Agent Services department, ensuring the accuracy and timeliness of data exchanged between key stakeholders in the energy settlement industry. This position is central to maintaining SMS's compliance with industry standards and supporting the UK Government's Net Zero strategy by facilitating high-quality data flows.

Operating in a fast-paced environment, the Settlements Coordinator is responsible for managing exceptions in industry data flows, interpreting complex datasets, and resolving a wide range of issues. A keen eye for detail and strong analytical skills are essential to succeed in this role.

By ensuring the integrity of settlement data, the role supports stakeholders in managing energy efficiently and contributes to our culture of continuous improvement and customer service excellence.

Please note: You will be working 40 hours per week, Monday to Friday 8.30am to 5pm at Trydan House, Cardiff.

Key responsibilities:
  • Managing Data Flow Exceptions within Industry Standard SLAs alongside Customer contractual obligations
  • Providing technical and administrative support
  • Reporting on performance, exceptions, and resolutions
  • Building and maintaining relationships with SMS's customers and third-party agents
  • Working with the technical team to implement changes in systems and processes in line with SMS's culture of continuous improvements
  • Any other duties as required
To be considered for this role, we would love you to have:
  • GSCE (or equivalent) in Maths & English
  • Proficient in the Use of Microsoft office packages, especially Excel
  • Excellent numerical reasoning and pattern recognition
  • Able to organise and prioritise workload
  • Working to deadlines
  • Teamwork
  • Problem solving & finding solutions
  • Verbal and written communication
  • Electricity Metering Industry and/or Data Industry Knowledge (not essential)
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