Duty Officer

1 week ago

Colchester, Essex, United Kingdom Colchester City Council Full time £29,419 - £30,616 per year

Salary

£29,319 - £30,616 per annum (Pro-rata for part time)

Basis

Full time

Date posted

06/11/2025

Job reference

COLREQ01549

Contract type:Permanent

Working hours:

  • 1x 37 hours per week (which will work to a 7-week rota including weekend and evening working)
  • 1x 33 hours per week (which will work to a rota basis including weekday and evening working)

An enhanced Disclosure and Barring Service Check (DBS) including the children's barred list is required for this position.

Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed, ambitious and engaged Duty Officer to join our strong team and contribute to the vibrant community of Colchester. Our aim is to provide various sport activities accessible to a wider community.

As a Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.

The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments assisting with supervision and performance management of staff in, rostering, cash handling, membershipadministration and much more. Supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.

Our full-time position is for 37 hours per week and will be on a 7-week rota which include weekend and evening working.

Our part-time position is for a 33 hours per week and will be on a rota basis which will include weekday and evening working.

You will be exposed to multiple sites within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.

If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.

Working for Sport & Leisure at Colchester City Council benefits include:

  • Free Gym membership or use of the fitness pool
  • Various Staff discounts at Leisure World
  • Pension with immediate life cover
  • Generous Annual Leave
  • Travel Discounts
  • Online Discounts
  • Healthcare Discounts
  • Learning and development

Early applications are encouraged as interviews are immediately available. The vacancy may close if suitable and preferred candidates are identified.

For a copy of the job description, please click here.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

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