Service Desk Co-ordinator

2 weeks ago

Wigston Magna LE BG, United Kingdom JCW Full time £23,809 per year

JOB TITLE: Service Desk Co-ordinator

LOCATION: Wigston

SALARY: £ k based on experience.

Hours – Full time role, Monday-Friday 9am-5pm with 30mins lunch. (No Hybrid working)

COMPANY INFORMATION – Service Desk Co-ordinator

· Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance

· Close working relationships with high profile clients meaning long term contracts and security

· Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning

· Operating a mobile team of mobile engineers with various skillsets across the UK

· Excellent reputation for delivering quality and high standards of service

· Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION – Service Desk Co-ordinator

· Good experience of working within an office environment.

· Experience of working within a service desk background is essential.

· Good customer services skills, well presented and articulate with a good telephone manner

· Experience of data entry previously would be advantageous

· Motivated and trustworthy

· Well organised with good IT and administration skills including Excel and Word.

JOB INFORMATION – Service Desk Co-ordinator

· Taking incoming customer calls / emails

· Logging callouts

· Planning in callouts / quoted works / planned maintenance

· Raising permits

· Using customer portals

· Prioritizing workloads for the engineers within your region

· Raising sub-contractor purchase orders for callouts

· Liaising with office staff / engineers / sub-contractors

· Any other required work within the role

Job Type: Full-time

Pay: £23,809.50 per year

Benefits:

  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 4 years (preferred)
  • service desk/help desk: 4 years (required)

Work Location: In person

Reference ID: Service Desk Co-ordinator

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