Microsoft Unified Communications Engineer

1 week ago

Manchester, New Hampshire, United Kingdom Insight Full time £45,000 - £75,000 per year

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Job Title: Microsoft UC Engineer (18–24 Month Fixed-Term Contract)

Location: UK, Hybrid

Type: Fixed-Term Contract (18–24 Months) with potential for permanent transition

About Insight
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions. We help clients define, architect, implement, and manage technology today while transforming for tomorrow.

Our EMEA Services Delivery function delivers professional and managed services across a full range of technology offerings, ensuring a consistent client experience through four Centres of Excellence (COEs):

  • Service Design & Delivery – Designing client solutions and managing end-to-end engagements.
  • Engineering – Driving innovative migrations and implementations for maximum efficiency and performance.
  • Customer Operations – Providing high-quality support across multiple delivery centres.
  • Licence Consulting – Delivering optimisation and compliance services for cost efficiency.

Role Purpose

We are looking for a Microsoft UC Engineer to join our EMEA Services Delivery team and play a key role in supporting and managing complex Microsoft Teams Voice solutions. This is an exciting opportunity to work on a strategic transformation project lasting 18–24 months, with the possibility of transitioning to a permanent role based on performance and business needs.

You will be responsible for delivering end-to-end UC solutions, supporting enterprise-scale deployments, and ensuring adherence to KPIs, OLAs, SLAs, and SLTs for ticket resolution. Your expertise will help shape the future of collaboration for Insight and its customers.

About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there's a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.

Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful.

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