Operations Manager

Location: 15 Torrisholme Square, Morecambe, LA4 6NJ

Company: Farrer Property Ltd (trading as Farrer Plumbing, Heating & Electrical and Farrer Building Services)

Reports to: Director

Overview

Farrer Property Ltd is a growing, multi-disciplinary property services company operating across the North West. Following the merger of Mighty Maintenance and David A Farrer Plumbing & Heating, the business now delivers a full range of building, plumbing, heating, and electrical services to domestic, commercial, and public-sector clients. Plumbing and Heating being the current majority of the work.

We are seeking an Operations Manager to oversee day-to-day operations of its Plumbing, Heating and Electrical business and one joiner, ensuring projects are delivered efficiently, safely, on budget, and to the highest standards. The ideal candidate will combine technical construction knowledge with strong organisational and leadership skills, and have the ability to support quoting and tendering activity.

Key Responsibilities

Operational Management

• Plan, coordinate, and oversee day-to-day operations
• Schedule workloads, allocate resources, and monitor project progress to ensure timely and high-quality delivery.
• Liaise with clients, suppliers, and subcontractors to maintain smooth communication and excellent service standards.
• Oversee compliance with Health & Safety, Building Regulations and company policies.

Estimating & Quoting

• Support the preparation of quotations and tenders.
• Carry out site visits, measure works, and provide cost estimates using current material and labour rates (support will be provided).
• Review specifications, drawings, and client requirements to produce accurate and competitive quotes (support will be provided).

Team Leadership

• Motivate, organise, and manage a team of tradespeople, supervisors, and administrative support staff.
• Recruit and help grow the team
• Conduct regular team meetings and performance reviews to ensure high standards and accountability.
• Promote a positive working environment, continuous improvement and excellent customer service.
• Oversee Health and Safety compliance – support provided from external company

Administration & Reporting

• Maintain accurate project documentation, job tracking, and reporting using the company's management systems.
• Support the development of internal processes to improve efficiency and reporting accuracy.
• Provide regular operational updates to the Director, including financial performance and workload planning.

Skills & Experience Required

• A good knowledge of the Plumbing and Heating Business with some knowledge of electrical requirements. Ideally we are looking for someone who has experience working as a gas engineer or at least with a passion to learn the business. Support will be provided.
• Strong practical knowledge of building and property maintenance methods and materials.
• Experience of dealing with customer complaints.
• Proficient in written English and maths.
• Experience preparing and reviewing quotes.
• Excellent organisational and administrative skills, with strong attention to detail.
• Commercial awareness with the ability to manage budgets, costs, and timelines.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and project management software (e.g., SimPRO, ServiceM8, or similar).
• Full UK driving licence.

Desirable

• Experience in managing operations within a small to medium-sized contractor or property maintenance business.
• Knowledge of renewable technologies and energy-efficiency measures.
• Health & Safety training (SMSTS, SSSTS, or similar).

Package

• Competitive salary
• Potential for profit share bonus
• Car allowance.
• Pension scheme.
• 33 days annual leave (including bank holidays).
• Opportunities for professional development and progression.
• Employee Assistance Programme

This role is a full time, on-site role in Torrisholme. Working hours are 8.30am - 4.30pm.

Please supply an up to date CV and covering letter to apply for this role.

Should you have any questions about this role or wish to discuss further, please call Viki Danvers on

Job Types: Full-time, Permanent

Pay: £45,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking

Experience:

• Operations management: 5 years (preferred)
• Team management: 5 years (preferred)
• Customer service: 5 years (preferred)
• Plumbing: 3 years (preferred)

Work Location: In person