Supporter Care Administrator

About Midlands Air Ambulance Charity (MAAC)

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commissioned (CQC). We are responsible for delivering a pre-hospital emergency helicopter-led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an establish healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service – Our three airbases play a pivotal role in delivering rapid critical pre-hospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. we provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider – we deliver community life skill sessions, such as CPR, bleed control, defibrillation usage alongside CPD accredited courses ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted 'One Team' ethos:

Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.

Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values - Receptive, Recognition, Relevant, Respectful and Responsible

About the role

The Supporter Care Administrator will work with the Supporter Care Team in the delivery of the Charity's stewardship with supporters and donors.

Reporting to the Administration Supervisor, you will ensure excellent customer service is provided to all MAAC supporters, including committed givers, cash supporters, event participants, and general enquirers.

Working as a key part of the charity's Supporter Care Team, you will have excellent administration skills and will assist with handling/processing incoming support (processing donations, plus associated correspondence) and donor stewardship and recognition.

The role acts as a guardian of the organisation's Customer Relationship Management (CRM) system, processes and compliance.

With excellent communication skills and good attention to detail, you will be self-motivated and capable of multiple-tasking and prioritising, and you will demonstrate excellent interpersonal skills.

Please refer to the job description and person specification for further information

This is a fantastic opportunity for someone who enjoys working in a busy, fast-paced environment and wants to contribute to our life-saving charity.

Please refer to the job description and person specification on our website vacancy page for additional information and to see if this could be the role for you.

How to apply:

Please send a full up to date CV with a covering letter to introduce yourself, highlighting key achievements and experience relevant to the role and send to the email address specified. Please also let us know why you would like to work for our charity.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS). Satisfactory employment references, as well as identification, prohibition, qualification and barred list checks, which will be required before commencing duties.

This post is covered by Part 7 of the Immigration Act and therefore the ability to speak fluent and spoken English is an essential requirement for this role'

Please note that Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Job Types: Full-time, Fixed term contract

Pay: £22,308.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Shifnal TF11 8UP: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Charity sector: 1 year (preferred)
• Administrative: 2 years (required)

Work Location: In person