Business Process

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

Business Process & Product Analyst

We are building one of the most ambitious HealthTech groups in the UK, starting with ADHD services and rapidly expanding into children's health and neurodevelopmental care. Our vision is simple yet bold: to combine clinical excellence with cutting-edge technology so that healthcare is more accessible, affordable, and human for everyone. Technology is central to how we design and deliver services, allowing us to scale with pace while keeping patients at the heart of everything we do. We are now seeking a Business Process & Product Analyst to play a pivotal role in this journey, acting as the bridge between business operations, product design, and technology delivery, and ensuring our platforms are intuitive, scalable, and aligned with our long-term mission to transform healthcare.

What we are looking for?

We are seeking a Business Process & Product Analyst who will act as the critical bridge between business operations, product design, and technology delivery. This role combines business process analysis with business and product analysis to ensure that the solutions we build are both operationally effective and user centric.

The ideal candidate will not only analyse and optimize business processes but also translate those insights into clear software requirements, collaborating closely with design and technology leadership to deliver platforms that are intuitive, scalable, and strategically aligned.

What You'll Be Doing:

Key Responsibilities

Business Process & Strategy

• Analyse and map business processes to identify inefficiencies, risks, and opportunities for improvement.
• Recommend process changes where technology can add measurable business value.
• Ensure alignment between business goals, operational workflows, and product direction.

Product & Requirements Analysis

• Work with stakeholders to capture, prioritize, and refine business needs into actionable requirements.
• Translate business objectives and process findings into user stories, use cases, acceptance criteria, and process flows.
• Partner with the UI/UX Designer to visualize requirements and shape user experiences.
• Maintain a backlog of requirements, ensuring traceability from business objectives through to technical delivery.

Collaboration & Delivery

• Collaborate with the Head of Technology, CTO, and other business stakeholders to align requirements with technical strategy and long-term business vision.
• Act as the connector between business teams, product owners, designers, and developers.
• Participate in sprint planning, backlog grooming, and user acceptance testing.
• Support quality assurance by validating that delivered solutions meet both requirements and process improvements.

Skills & Qualifications

• Strong foundation in business process analysis (BPM, workflow optimization) and business/product analysis (requirements gathering, backlog management).
• Experience with process mapping and visualization tools (Visio, Lucid Chart, BPMN, Miro).
• Skilled in writing user stories and acceptance criteria in Agile tools (Jira, Confluence).
• Ability to translate business needs into both process improvements and user-centred product requirements.
• Strong collaboration skills to work across business, design, and technology teams.
• Excellent communication skills to adapt messaging for technical and non-technical audiences.
• Experience in digital product development, process automation, or enterprise software platforms.

What Success Looks Like

• Business processes are clearly documented, shared, and continuously improved.
• Product requirements directly solve real-world business challenges while enhancing user experience.
• Solutions delivered are aligned with design vision, technology strategy, and business objectives.
• Stakeholders across business, design, and technology feel represented and engaged in the process.

What You Can Expect from Us

• Competitive salary £40,000 - £45,000
• Work Hybrid with days in our Canary Wharf Office
• 30 days holiday (includes UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution Be part of one of the UK's most ambitious HealthTech start-ups

Our Hiring Process

We aim to make our hiring process as streamlined as possible.

Successful Applicants will have:

• A call with our Talent Acquisition Specialist
• Interview
• Skills Assessment
• Offer

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you're a great fit but don't meet every single requirement, we encourage you to apply

At Care ADHD, we're committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.