Senior Murex Support Specialist

As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLA's
• Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status
• Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.

Urgency on business related issues and manage business expectations.

Main Areas:

• Support the Global Markets, Commodities business in Murex.
• Market data (real time contribution, end of day,) for assets
• Risk reporting (strike maps, scenario reporting)
• Reporting for support function (deal valuation, market data)

The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up's, prioritization, internal support catch-up)

Add value by:

• Helping out with
• User needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision
• making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies, and IT solutions.
• Analysis, problem solving and escalation.
• Carry out training and skills assessments at regular intervals.

Follow the branch compliance rules

Propose new projects to the business, take lead of support topic, covering notably:

• Innovative solutions
• New business, activities, and products
• Opportunities for efficiency improvements
• Operational risk reduction

Reporting
:

• Timely progress updates to direct management as deemed necessary.

Key Skills — Mandatory

• At least 8-10 years' experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with Regards to Front Office, lower version of Murex is a strict no go.
• Experience in Implementing both Linear and non-Linear Products in Murex
• Ability to build out multiple strategies / payoff's as per business needs
• Strong Exposure on Front Office Module in Murex:

Key skills:

• Simulations
• RM (Risk Matrix)
• Pricing
• Market Data
• Pre-trade – Debug pricing related issues for FO
• Workflows – Exchange exclusive workflows – integrate various exchanges with Murex
• CICD is a must have

Note: above list is not exhaustive, but are Must have's:

• Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
• Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex
• Experience in binary version updates
• Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module
• Past experience / knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem
• Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
• Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage
• Past experience of release validations to ensure the releases into production have been verified
• Multitasking and ability to work on multiple issues within Murex
• Experience with incident, problem, and change management in a production support environment.
• Think Big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
• Knowledge of events setup and lifecycle in Murex
• Ability to debug various issues that are encountered

Personal skills - required:

• Strong analytical and problem-solving skills.
• Calm under pressure, with a sense of urgency for critical incidents.
• Excellent communicator, able to explain technical issues to non-technical users.
• Team player, willing to share knowledge and support colleagues.
• Proactive, detail-oriented, and committed to continuous improvement.
• Ability to pick up and process information independently and quickly.
• Strong interest in the global markets business
• Fast-learner and pro-active approach
• Effective communication skills (business-oriented and technical-oriented)
• Ability to work with geographically distributed stakeholders.
• Be a Team player, help the junior members of the team and work as a cohesive unit.
• Build a strong relationship with peers in Head Office and other European locations.
• Work with the wider GMR teams in London to ensure seamless integration.
• Take ownership and at times be a conduit / coordinator for issues that are dependent on external teams/factors
• Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion
• Understand when a situation needs us to be proactive or reactive.
• Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness.

Additional Skills - required:

• Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution
• Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management
• Effective communication skills (business-oriented and technical-oriented)
• Previous experience in working with Banks and FI's.
• Ability to work in a demanding environment with strong business exposure.
• Ability to work as a team and individually with key information being fed back to the team