Service Coordinator

Protek Secure Fire multi-service provider, delivering a wide range of services to our residential and commercial clients, including Fire & Electrical, Maintenance and Facilities Management.

Job Overview

Are you an organised and proactive coordinator looking to grow your career in the Fire industry? We are seeking a detail-oriented Fire Service Coordinator to join our team. You'll support the Fire, including reactive call-outs, ensuring efficient scheduling, coordination, and delivery of services to clients. Working closely with engineers, clients, and suppliers, you'll make sure all tasks and emergency call-outs run smoothly, on time, and within budget.

Key Responsibilities

• Manage and coordinate Fire jobs and tasks from initiation to completion, ensuring all work is delivered on time and to the required standards.
• Schedule and allocate work for engineers based on urgency, availability, and skillset.
• Act as the primary point of contact for all Fire service inquiries from clients and suppliers.
• Handle incoming reactive call-outs, assessing urgency and prioritising tasks accordingly.
• Dispatch engineers efficiently to emergency call-outs, providing all necessary information and resources.
• Track and record call-outs, ensuring requests are completed and documented within agreed timelines.
• Liaise with clients to provide updates on task progress, ensuring satisfaction and resolving any issues promptly.
• Provide accurate time estimates and communicate any delays or additional work required.
• Coordinate resources with engineers, ensuring availability of tools, equipment, and materials.
• Oversee procurement and supply of parts for installations, repairs, and emergency work.
• Monitor stock levels, place orders, and maintain supplier relationships.
• Prepare and maintain detailed job records, including job sheets, quotes, invoices, certificates, and warranties.
• Process job requests and quotes, following up to convert into confirmed tasks.
• Ensure compliance with health, safety, and industry regulations at all times.
• Deliver excellent customer service throughout both planned and emergency works.
• Resolve client complaints professionally to maintain satisfaction and repeat business.
• Report job status, task progress, and any potential issues to the Operations Manager or senior team.

The Ideal Candidate Must Have:

• Proven experience in a coordinating or administrative role (preferably within Fire, facilities management).
• Strong organisational skills with the ability to manage multiple tasks and reactive call-outs simultaneously.
• Excellent communication skills, both written and verbal.
• Strong team player, able to work collaboratively across departments.
• A proactive, solution-focused approach with strong problem-solving abilities.
• High attention to detail and accuracy in scheduling, record-keeping, and reporting.
• Confidence in working under pressure, prioritising effectively, and meeting deadlines.
• Good IT literacy, including Microsoft Office Suite (Word, Excel, Outlook).

Desirable:

• Previous experience in a coordination role within the Fire industry.
• Experience managing reactive maintenance and emergency call-outs.
• Background in customer service or client relationship management.
• 22 days annual leave plus bank holidays
• A positive workplace culture where teamwork and support are valued.

If you are an organised, detail-oriented individual with a passion for delivering excellent service and ensuring smooth task management and emergency response, we'd love to hear from you.

Apply today to join our growing team

Protek Secure Fire is an equal-opportunity employer and values diversity in the workplace. Please submit your CV and cover letter outlining your relevant experience.

Job Type: Full-time

Application question(s):

• This role is office based position in Heywood.

Experience:

• Service Coordinator: 2 years (required)

Work Location: In person

Job Type: Full-time

Pay: £23,500.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person