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Customer Partner
2 weeks ago
Location
Home Based, covering Bedford/Milton Keynes, Somerset or Hampshire
Salary
£29,000 per annum, plus car allowance
Closing date
11/11/2025
Home Based, covering Bedford/Milton Keynes, Somerset or Hampshire
This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.
Here at Stonewater, we're looking for a Customer Partner to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.
As Customer Partner, you'll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.
- Have a strong customer focus.
- Have experience in working with multi-agencies to ensure results for customers
- Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers
- Be agile and flexible, prioritising as appropriate to meet customer needs
- Demonstrate an ability to work well as part of a team.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think 'beyond process' to find innovative solutions for customers.
- Be computer literate. Experience of using Active H is desirable.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Documents
Role Description - Customer Partner (7)
Our promise to you
At Stonewater we believe nothing is impossible. We're driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.
So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.
For more information, visit our website at
Benefits
At Stonewater we offer excellent benefits which help make us a great place to work*
A specialist shared-ownership product helping you into your own home
A retirement savings plan – up to 7% matched contribution rate
Life assurance – 3.5x contractual pay
Up to £10k interest-free loan for home work spaces
24/7 access to a totally confidential counselling helpline
Healthcare cash plan
Career development and progression opportunities
Holiday starting at 26 days
Deals and Discounts on shopping, travel, optical etc
Cycle to work scheme
Annual Company Day
Team building days
And much more…
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- These benefits may differ for zero hour contracts
