Head of Quality Assurance

2 days ago

Metropolitan Borough of Solihull, United Kingdom The Inside Job Full time

Lead the Charge in Product Excellence

At Gymshark, quality isn't just a standard—it's a promise. We're looking for a visionary Head of Quality Assurance to elevate our product integrity, strengthen community trust, and embed quality as a brand differentiator across our global supply chain.

This is your opportunity to lead a high-performing, values-driven team and shape the future of quality at Gymshark. You'll bring strategic clarity, technical expertise, and a relentless drive for continuous improvement—ensuring every product we deliver exceeds expectations.

WHAT YOU'LL BE DOING:

Strategic Leadership

  • Define and own the long-term vision and roadmap for product quality.
  • Position quality as a core brand pillar and competitive advantage.

Quality Management

  • Oversee the implementation of Total Quality Management (TQM) across our supply base.
  • Lead the development of robust control plans to ensure product consistency and excellence.
  • Champion lean thinking to optimise production processes and eliminate inefficiencies.

Supplier & Partner Excellence

  • Drive supplier performance through technical audits, corrective action plans, and continuous improvement.
  • Implement a Certified Factory Auditor (CFA) program to enable self-inspection and scalable quality assurance.
  • Manage third-party QA providers to ensure alignment with Gymshark's standards and strategic goals.

Cross-Functional Collaboration

  • Ensure seamless handover from product development to production.
  • Partner with design, development, supply chain, and external stakeholders to embed quality throughout the product lifecycle.

Data-Driven Decision Making

  • Analyse returns, VOC insights, and quality metrics to inform strategy and drive improvements.
  • Conduct root cause analyses and implement corrective actions to prevent recurrence.

Compliance & Governance

  • Ensure full compliance with industry regulations, safety standards, and customer requirements.
  • Maintain 100% audit coverage across all supplier tiers and ensure timely resolution of non-compliance issues.

Budget & KPI Ownership

  • Own the Quality Assurance budget and deliver against key performance indicators.

WHAT YOU'LL NEED:

Essential Skills

  • Proven ability to define and execute long-term quality strategies aligned with brand goals.
  • Deep expertise in TQM and audit frameworks.
  • Strong leadership and stakeholder management skills.
  • Ability to influence and embed quality across the product lifecycle.

Preferred Skills

  • Experience working internationally, close to the needle point.
  • Ability to operate at both strategic and detailed levels.
  • Critical thinking and adaptability in a fast-paced environment.

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