Customer Solutions Design Specialist

Req Number

Closing Date: 01/12/25

UK Wide Location considered - However you must attend your nearest BT office 3 days a week, so please only apply if you are able to do this.

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft Using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.

We take High Level Designs into the Low-Level detail at the Post-Sale stage, Implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.

• Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.

• Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.

• Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.

• Drives the improvement of design and delivery capabilities for end-to-end technical solutions.

• Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.

• Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.

• Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.

• Undertakes customer migration planning and implementation.

• Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.

• Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.

• Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design

• Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.

• Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.

• Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.

• Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design.

• Develop trusted customer relationships and deliver outstanding customer experience.

• Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.

• Experience of working with the following technologies at an expert level are essential:

o Cisco Catalyst (DNAC) - Proven ability to configure, deploy and troubleshoot both wired and wireless solutions, experience with end point profiling would be desirable

o Cisco ISE, a detailed knowledge of ISE 2.7 and 3.2. the ability to configure and troubleshoot.

o Firewalls design; implementation and configuration are desirable.

o A detailed knowledge of WiFi deployments using Ekahau to complete both predicative and APOS assessments

o Proven ability to deploy configuration from designs

o Experience in Low level design

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• 10% on target annual bonus

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%

• X4 Salary Life Assurance

• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice

• 25 days annual leave (not including bank holidays), increasing with service

• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.

• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks paid carer's leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

• Discounted broadband, mobile and TV package

• Access to 100's of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.