Implementation Engineer
1 week ago
Based: Waterlooville
Business Unit: Swan Retail / EPOS Bureau
Reports to: Implementations Lead
Are you a hands-on technical professional who loves problem-solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career.
We're looking for an Implementation Engineer to join our Operations team at Swan Retail/EPOS Bureau. This is a key customer-facing role where you'll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress-free onboarding experience. No two days are the same. One day you'll be configuring servers or staging hardware, and the next you may be on-site ensuring a smooth installation.
If you're technically minded, organised, and eager to learn, you'll fit right in.
What you'll be doingCarrying out a mix of hardware setup, configuration, and software installation
Supporting both internal teams and external clients with implementation queries
Managing your own workload and completing tasks within agreed timeframes
Documenting processes and maintaining accurate implementation records
Configuring new hardware, staging equipment, and updating handover documents
Visiting client sites to install hardware when required
Collaborating closely with the wider Ops team and helping the Helpdesk when needed
Ensuring your workspace and our equipment stays clean, organised, and installation-ready
What we're looking forEssential
Strong problem-solving and fault-finding skills
Ability to work independently and manage time effectively
Clear, confident communication skills
Good technical understanding of PCs and ideally EPOS hardware
Experience installing software and following technical processes
High attention to detail and strong organisational skills
A team player with a positive, proactive attitude
Desirable
Previous experience in an Implementations or Technical Installation role
Experience in the retail or hospitality sector
Knowledge of Windows Desktop and Server
Understanding of routers, switches, and basic firewall configuration
Familiarity with modern networking protocols and operating systems
What you'll bringReliability, good timekeeping, and a strong sense of ownership
Confidence working with customers
Flexibility, curiosity, and a willingness to learn
The ability to stay calm, focused, and accurate, even when things get busy
Why join ClearCourse?At ClearCourse, we're building a brilliant environment for people who want to grow. You'll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way.
Our benefits include:25 days' annual leave plus bank holidays
Company pension scheme
Life assurance
Private medical cover with SmartHealth
Enhanced parental leave
A range of cash-plan health benefits
Employee wellbeing support
Exclusive discounts through our Perks at Work platform
Flexible hybrid working, depending on the role
Opportunities for professional development and career progression across ClearCourse
If you're ready to bring your technical skills and customer focus to a role where you can really make an impact, we'd love to hear from you.
Apply now and help deliver seamless EPOS solutions to customers nationwide.
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