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Retail Team Leader

2 weeks ago

Glasgow, Glasgow City, United Kingdom ExCel london Full time £13,720 - £26,000 per year
At SEC Food, we're proud to be the official catering partner for The Scottish Event Campus (SEC).

We pride ourselves on providing an exceptional customer experience for every visitor to the campus.

Our campus comprises of 3 key venues - The OVO Hydro, The SEC Centre and the SEC Armadillo, each hosting various dynamic events and providing a unique customer experience.

The ideal candidates should embrace the campus mission; Best Venues, Best People, Best Events and should always adopt the campus key behaviours; teamwork and collaboration, whilst providing an excellent visitor experience to every guest. If you enjoy working at large-scale events and have a knack for working in a fast paced environment, working at SEC Food will be for you For this particular role, we are looking for a minimum of 1 year team leading experience within a hospitality environment.

Why work with us?
  • Highly competitive pay rate - £13.21 p/hr, paid weekly
  • Free meal entitlement while on duty
  • Free on-site car parking
  • Ample opportunity for career progression within events & hospitality - in any role (Confex, Live, Culinary, etc.)
  • Become part of a fun and friendly team that delivers a range of incredible events
  • The opportunity to progress in your role across other venues within Compass Group UK and Ireland
  • Flexible shifts and manage your own work schedule
  • Perks @ Work discounts for all team members
What will I be doing?

As a VIP Hospitality Team Leader, you will be the face of the area you lead for SEC Food.

Working in the Hydro Hospitality Suites, you should focus on providing premium service to VIP guests during events. Attention to detail and a focus on creating a luxurious and seamless experience are essential. You'll be working with a range of clientele, offering personalised service in an exclusive atmosphere.

Your role is imperative to the success of the event and will include leading a team of staff to serve customers and clients the food and drink required as required - this will involve the sale and service of alcohol. Please note, you must be over the age of 18 for this particular role.

Required Qualities

• Previous team leader & hospitality experience essential

• Excellent communication skills

• Leadership skills

• Solution orientated and innovative

• Motivated

• Confidence

Operational Excellence

Responsibility over the service and management of an allocated area; including but not limited to:

- Leading and delivering event team briefing and completion of event paperwork

- Leading and motivating the team, ensuring on the job training is being delivered as applicable

- Debrief for any staff, service, or customer feedback; feedback to Operations Managers; complete closing check list and ensure the service area is secure and clean

- As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

Customer Care

• To be polite, professional, and respectful at all times with customers, clients and colleagues

• To demonstrate a safe can-do attitude towards individual customer requests and strive to exceed customer expectations

• To maximise all sales opportunities through upselling techniques

• To acquire a good knowledge of all products to be able to advise individuals on their product choice

• To actively gain customer feedback, passing information gained onto your line manager and colleagues

• To be aware of key stakeholders liaise with key partners and the Client as appropriate and needed

If you enjoy working at large-scale events and have a knack for working in a fast paced environment, working with SEC Food will be for you

Sound good? Apply online now via our short application form (only takes a couple of minutes) and we will be in touch within a couple of days to get the ball rolling

Please be aware that this is a casual role with no guaranteed hours.

We look forward to receiving your application soon.

The SEC Food People Team