Customer Service Advisor

2 days ago

Liverpool L AH, United Kingdom Baltic&co Full time
Customer Service Advisor – Be the Voice of Leading Brands

Location: Liverpool

Job Type: Full-Time | Permanent | Immediate Start Available

Are You a People Person with a Passion for Customer Service?

If you thrive on building relationships, problem-solving, and delivering exceptional customer experiences, this is the opportunity for you

We are a fast-growing sales and marketing company representing a range of renowned clients across multiple campaigns. Our mission? To connect brands with their customers in the most engaging and effective way possible.

As a Customer Service Advisor, you'll be the friendly face and trusted voice for these brands, ensuring that every customer interaction is a positive, informative, and enjoyable experience. Whether it's answering questions, providing recommendations, or offering solutions, you'll play a key role in delivering outstanding service while helping our clients grow.

What You'll Be Doing
  • Customer Engagement – Interacting with customers face-to-face, over the phone, or via digital channels to understand their needs and provide tailored solutions.
  • Product & Service Advice – Representing clients confidently and professionally while guiding customers through products, services, and promotional offers.
  • Brand Representation – Acting as the face of some of the biggest brands, ensuring a consistent, high-quality customer experience.
  • Problem-Solving & Support – Handling inquiries, resolving concerns, and making sure every customer walks away happy.
  • Sales & Upselling – Identifying customer needs and recommending additional products or services where relevant.
  • Team Collaboration – Working closely with team members to share insights, improve processes, and exceed targets.
What We Offer
  • A Fun & Supportive Work Environment – Join a team that values positivity, teamwork, and ambition.
  • Full Training & Development – No experience? No problem We provide in-depth training to set you up for success.
  • Clear paths for advancement into leadership and management roles.
  • Variety & Excitement – Work on different campaigns, interact with diverse customers, and develop valuable skills.
  • Recognition & Rewards – Be part of a culture that celebrates achievements with incentives, team events, and awards.
What We're Looking For
  • Confident Communicators – You enjoy speaking with people and can build rapport easily.
  • Problem-Solvers – You're quick on your feet, adaptable, and solution-focused.
  • Goal-Oriented Individuals – You thrive in a target-driven environment and love achieving results.
  • A Positive Attitude – You bring energy, enthusiasm, and a team-player mindset.
  • Previous Experience in Customer Service, Sales, Retail, or Hospitality is a plus but not essential – we value the right attitude over experience
Why Join Us?

This is more than just a job – it's a launchpad for your career. If you're looking for a role that offers variety, growth, and the chance to develop valuable skills in sales, marketing, and customer service, this is your moment

How to Apply

Click Apply Now to submit your application. We look forward to welcoming you to the team

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