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Junior Customer Service Coordinator

2 weeks ago

Liverpool L SG, United Kingdom ELITE GLOBAL CONSULTING SERVICES LTD Full time £30,000 - £32,000 per year

As a Junior Customer Service Coordinator, you'll support the coordination and delivery of marketing campaigns by ensuring excellent customer interactions and smooth communication between clients, customers, and internal teams. You'll play a key role in maintaining customer satisfaction, handling enquiries, and providing day-to-day support for ongoing campaigns. This is an exciting entry-level role with full training and clear opportunities for growth.

Key Responsibilities:

  • Coordinate customer communication and ensure prompt, professional responses to enquiries.
  • Support the setup and delivery of marketing and promotional campaigns.
  • Engage with customers in person, over the phone, or via email to provide product and service information.
  • Collect customer feedback and relay insights to the marketing and management teams.
  • Maintain accurate records of customer interactions and campaign updates.
  • Assist in resolving issues quickly and efficiently to ensure positive experiences.
  • Work collaboratively with colleagues to meet client and campaign objectives.
  • Participate in ongoing training to develop coordination and customer service skills.

What We're Looking For:

  • Excellent communication and interpersonal skills.
  • Organised, detail-oriented, and able to multitask.
  • Confident, professional, and approachable demeanour.
  • Team player with a proactive and positive attitude.
  • Willingness to learn and grow within a marketing-focused environment.
  • No prior experience required, full training provided.

What We Offer:

  • Full training and ongoing mentorship.
  • Opportunities for career advancement in marketing, coordination, and management.
  • Supportive and collaborative team culture.

Start your career in customer service and marketing today

If you're motivated, organised, and enjoy working with people, apply now to join a dynamic team where every day brings new opportunities to grow.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • On-site parking
  • Sabbatical
  • Sick pay

Work Location: In person