Customer Success Manager

1 week ago

London, Greater London, United Kingdom Robert Walters Full time £60,000 - £100,000 per year

Overview: My client, a global leader in digital transformation solutions, is seeking two experienced Customer Success Managers (CSMs) to join their high-performing Customer Success team. The successful candidates will focus on building strategic partnerships and driving long-term value realisation for complex, multinational enterprise clients. These roles require fluent French or German speakers with a proven track record of managing large-scale, high-value accounts across multiple regions. Candidates should be confident navigating senior-level stakeholder relationships and experienced in leading post-sales initiatives that maximise customer retention and satisfaction. My client cannot offer sponsorship so you must have the right to work in the UK. Can be based out of London or Reading office.

Key Responsibilities

  • Lead enterprise clients through digital transformation journeys with a strong focus on business objectives and key performance indicators (KPIs).
  • Maximise the value and return on investment of purchased solutions and services through effective onboarding, engagement, and adoption strategies.
  • Develop and nurture high-level relationships, including at C-Suite level, across a portfolio of key strategic accounts.
  • Define and execute account strategies, success plans, and governance frameworks to drive customer loyalty and advocacy.
  • Monitor account health, proactively manage critical issues, and implement clear, actionable plans to resolve challenges.
  • Collaborate with cross-functional teams (Sales, Marketing, Consulting, etc.) to ensure alignment and seamless customer experiences.
  • Champion customer success and lead initiatives that drive retention, growth, and innovation at scale.
  • Deliver presentations, facilitate workshops, and communicate effectively at all levels of client organisations.

Key Requirements

  • Demonstrable experience in a Customer Success, Account Management, Consulting, or similar post-sales role within a technology or SaaS environment.
  • Fluent in English and either French or German, with strong written and verbal communication skills in both languages.
  • Experience managing complex, global enterprise accounts with a consultative and strategic approach.
  • Strong background in digital solutions and an understanding of the competitive landscape in enterprise software.
  • Proven success in driving customer engagement, value realisation, and retention initiatives.
  • Outstanding communication and interpersonal skills, with the ability to influence and build trust at senior levels.
  • Excellent problem-solving abilities with a proactive, solutions-focused mindset.
  • Confident presenter with the ability to translate technical information into business value for varied audiences.
  • Background in pre-sales, marketing/creative agency or consultancy roles will also be considered.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

  • Director of Customer Success

    17 hours ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Associate/Vice President Retirement Specialist

    7 days ago

    London, Greater London, United Kingdom Oleeo Customer Success Full time £60,000 - £120,000 per year

    About this role:We are actively seeking client-facing sales professionals with a proven successful track record of managing an assigned territory to help identify, develop, and own client relationships. As the world's largest asset manager, BlackRock has product and solution offerings for almost any investor's needs. In this role, you will be directly...

  • customer success manager

    3 days ago

    London, Greater London, United Kingdom Sigma Consulting Group Full time £20,000 - £70,000 per year

    CUSTOMER SUCCESS MANAGER Location: London (Hybrid) (UK-Based) Salary: £40,000 + Retention Bonus + Equity Job Category: Hybrid Job Type: Full Time Department: Customer Operations About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost...

  • Manager, Customer Success

    2 days ago

    London, Greater London, United Kingdom Mimecast Full time £56,000 - £84,000

    Are you a motivated, customer-focused leader ready to take your career — and a high-performing team — to the next level? At Mimecast, we're on a mission to deliver best-in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions.We're looking for an experienced...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom Akeneo Full time £40,000 - £80,000 per year

    Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we create...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom CybSafe Full time £60,000 - £100,000 per year

    THE JOB: CUSTOMER SUCCESS MANAGERAs a Customer Success Manager (CSM), you'll be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk.You will advise our customers on how to maximise value from their current plan...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom PROS Full time £60,000 - £120,000 per year

    As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom BioPhorum Full time £60,000 - £80,000 per year

    Established in 2004, BioPhorum is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives, to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 12 highly targeted "Phorums" (forums) with tailored content across multiple...

  • Customer Success Manager

    13 hours ago

    London, Greater London, United Kingdom BioPhorum Full time £40,000 - £80,000 per year

    Established in 2004, BioPhorum is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives, to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 12 highly targeted "Phorums" (forums) with tailored content across multiple...

  • Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom GTreasury Full time

    Customer Success Manager (EMEA, Hybrid)Job SummaryGTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...