Patient Care Coordinator

Patient Care Coordinator

About Us

We are a friendly, forward-thinking GP surgery dedicated to providing high-quality, patient-centred care. As demand grows and our services expand, we are looking for an organised, compassionate, and proactive Care Coordinator to join our multidisciplinary team. This role is ideal for someone who enjoys patient contact, solving problems, and working collaboratively to improve patient experience and health outcomes.

We are looking for someone to work in the practice for 16 hours per week over three days, Wednesday, Thursday and Friday.

The Care Coordinator will play an essential part in supporting our clinical team by helping patients navigate their care, coordinating health reviews, and ensuring key patient groups are proactively supported. You will be the first point of contact for several patient pathways and will work closely with GPs, nurses, administrative staff, and external healthcare providers.

Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They can support people to become more active in their own health and care and are skilled in assessing people's changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support people's complex health and care needs.

Key Responsibilities

Your daily work will focus on supporting vulnerable and high-priority patient groups. Care co-ordinators can be an effective intervention in supporting people to stay well particularly those with long term conditions, multiple long-term conditions, and people living with or at risk of frailty.

Duties include, but are not limited to:

Patient Recall & Long-Term Condition Support

• Coordinating Learning Disability (LD) reviews and ensuring reasonable adjustments are documented and communicated.
• Managing recalls for Depression Reviews and Dementia Reviews, including liaising with relevant clinicians
• Monitoring patients on NOAC/DOAC therapy, ensuring up-to-date weight records and reviewing compliance.
• Overseeing certain injection therapy schedules, ensuring timely appointments, and monitoring safety requirements

Screening & Prevention

• Contacting Bowel Screening non-responders to provide education, encourage participation, and reduce inequalities.
• Following up with Cervical Screening non-responders, arranging appointments, and addressing barriers to attendance.
• Supporting delivery of NHS Health Checks, including invitations, scheduling, and documentation.
• Reviewing Childhood Immunisation missed appointments and proactively contacting families to rebook.

Cancer & Complex Care

• Conducting and coordinating Cancer Care Reviews, ensuring timely follow-up and holistic support for patients and their families.

Digital Access & Administration

• Managing Proxy Access for care homes, ensuring safe, compliant digital access for staff and carers.
• Handling Carer forms, maintaining an accurate register, and supporting carers with available resources.
• Updating the practice website when required, ensuring patient information remains accurate and clear.
• Assisting with Research projects, including patient identification, invitations, and data collection where appropriate.

Liaison & Communications

• Acting as the main point of contact for local residential home coordinating care and supporting communication between the surgery, carers, and residents.
• Working collaboratively across the practice and with external services to ensure seamless patient care.

About You

We are looking for someone who is:

• Highly organised, with excellent attention to detail
• A strong communicator who can work empathetically with a wide range of patients
• Proficient in using computer systems
• Confident using clinical systems (SystmOne desirable but not essential)
• Able to manage multiple tasks and priorities in a busy primary care environment
• Keen to learn and develop within a supportive team
• Compassionate, patient-focused, and motivated to improve health outcomes

What We Offer

• A supportive, friendly working environment
• Opportunities for training and professional development
• NHS pension
• The chance to make a meaningful difference to patient wellbeing

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If you are a motivated individual with a passion for providing exceptional patient care, we would love to hear from you. Join our team as a Patient Care Coordinator and contribute to our mission of delivering high-quality healthcare services.

Please note that this position is based in an office setting.

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 16 per week

Benefits:

• Company pension
• Free parking

Ability to commute/relocate:

• Milton Keynes MK17 8PD: reliably commute or plan to relocate before starting work (required)

Work Location: In person