Commercial Account Handler

Job Title: Commercial Account Handler

Salary: up to £40,000

Location: Canterbury 

PURPOSE OF THE ROLE

The administration of clients' insurance requirements daily including, general enquiries renewals, midterm adjustments, obtaining quotations and accounting procedures. To achieve agreed individual forecasts, plans and targets for growth, for the development of existing and new customers. Provide prompt advice to new and existing customers regarding their insurance needs and risk management issues. Liaise as appropriate with insurers in relation to customers and liaison with the allocated client account executive. Adherence to regulatory and compliance requirements always.

RESPONSIBILITIES

• Arrange and secure appropriate cover for new business and renewals.
• Recognise and highlight cross-sell opportunities or uninsured areas and involve key stakeholders.
• Manage assigned renewals, MTAs and quotations in line with company processes and placement strategy.
• Understand clients' risk exposures and insurance needs to ensure suitable coverage.
• Build, manage and maintain relationships with internal and external brokers to support business growth.
• Promote the company brand, product range and value propositions to create new opportunities.
• Attend conferences and industry events to strengthen relationships and stay updated on market trends.
• Manage aged debtors within agreed service standards, escalating where appropriate.
• Handle claims in line with company procedures, referring to the in-house claims team when specialist input is required.
• Carry out any other duties required by the business.

DAY TO DAY

• Liaise with insurers and brokers to obtain quotations and resolve policy or claims queries within SLAs.
• Maintain accurate and compliant records on all relevant systems for audit and workflow purposes.
• Monitor premium finance options and ensure clients have the most appropriate arrangements.
• Identify and act upon cross-sell opportunities during client interactions.
• Support smooth handling of MTAs, renewals, and new business submissions.
• Communicate with internal teams and stakeholders to progress placements and resolve issues.

EXPERIENCE

• To be a strong communicator with the ability to manage internal and external relationships.
• To have strong influencing, negotiating, problem solving and analytical skills
• To be highly organised
• To be target driven and highly motivated
• To be a team player with a can-do attitude
• Adaptable, focused, and professional
• Effective at managing expectations
• To have a confident telephone manner
• To be able to quickly develop a knowledge and understanding of company processes and business goals.
• To recognise the importance of self-development, and to ensure all learning and development modules are up to date.

SKILLS

• A good level of knowledge of the Financial Services market and regulatory framework.
• To have a sound understanding of commercial clients and their insurance needs.
• To have broking skills and a detailed knowledge of the core range of policies
• The ability to achieve and maintain a high level of customer service at all times.
• A good knowledge of the core range of available insurance policies
• Knowledge and use of company key insurer products and solutions'
• To be able to quickly develop a knowledge of operating structures, processes, and objectives of the client's business. To include a good working knowledge of specialist operations (e.g., sub-contracting).
• Sales and service process knowledge, particularly sales through service
• Strong time management
• To keep up to date with insurance industry developments and regulatory changes
• Use of account management systems and Microsoft Office.
• Previous experience of Acturis is desired
• To be able to quickly develop a knowledge and understanding of company processes and business goals

Education / Qualifications

• Desired: Minimum Cert CII
• To achieve Certificate in Insurance status within two years of starting with the company
• Ideally 3 Years of general insurance experience

If you have the relevant experience or know someone that does, please contact us now on or email us