Workplace Services Coordinator

We have a great opportunity for a Workplace Services
Coordinator to support our Workplace Services Team in delivering a 5-star
service to internal customers.

The role is based on-site in our London office providing
cover between the hours of 9am to 5:30pm with some flexibility and may include
visits to our other UK offices.

The Role:

You will have a primary focus on facilities management with
supplier relationships paramount.

Efficient resolution of building and client requests,
including print and required resource requests

Ensure efficient, confidential, and accurate handling of
electronic and physical post records.

Perform incoming and outgoing postal duties, support
boardrooms and building management, and provide professional support to OC and
Business Services.

You will receive training for various IT systems, First Aid,
Fire Marshal responsibilities, Evac Chair, IOSH Working Safely and Manual
Handling.

Key Responsibilities:

• Delivery of 
  facilities management as a priority
• Deliver contractor management, to incorporate reporting
  issues and follow up to completion
• Delivery of internal audits, to include cleaning audits and
  daily floor and health & safety audits
• Delivery of or ability to learn high quality documentation,
  pitches/court bundles with short deadlines.
• Ability to effectively take part in internal meetings to
  include huddles and building user groups
• Daily post processing, Handle all aspects of aspects of post
  processing as per operating procedures
• Digital Mail System Maintenance: Maintain audit trails and
  ensure records are up-to-date.
• Timely Post Availability: Ensure post is accessible to
  requestors promptly.
• Query Response: Address requests and queries per SLAs,
  including mail investigations and original requests.
• Incoming Post Processing: Batch, scan, and process incoming
  post; handle subsequent queries and maintain records.
• Outgoing Post Processing: Manage outgoing post via Royal
  Mail and couriers.
• Administrative Tasks: Perform admin tasks related to all
  areas and handle mailbox queries.
• Boardroom Support: Assist with desk duties, switchboard
  cover, meeting room bookings, emails, and room moves/events.
• Operational Support: Support day-to-day operations,
  management, and ad-hoc tasks of Workplace Services.
• Customer Experience: Provide a welcoming and professional
  customer experience, fostering strong relationships.
• Environment Maintenance: Maintain cleanliness and liaise
  with Landlord Agents for building systems and common areas.
• Adhoc Duties: Undertake any additional duties required by
  the business.
• Personal Development: Actively manage personal training and
  development opportunities.
• Service Level Adherence: Ensure compliance with SLAs and
  continuous improvement.
• Client Relationship Support: Foster positive internal and
  external client relationships.

We are looking for someone with:

• High IT proficiency in Microsoft applications and scanning.
• Excellent attention to detail.
• Self-motivated and proactive.
• Strong organisation and effective communication skills.
• Customer/business service awareness as you will be
  interacting with stakeholders at all levels- internal and external.
• Adaptability to change and contribute to continuous process
  improvement.
• Quick and accurate issue resolution with ownership until
  completion..
• Informed decision-making and responsibility for outcomes.
• Supportive of colleagues in meeting client needs.
• Flexibility in working hours.

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm