Third Party Claims Supervisor

Third Party Claims Supervisor Business Unit: NH East

Location: Sandy

Job Role

We are seeking a proactive and detail-oriented Third Party Claims Supervisor to lead a small team managing a variety of third party and public liability claims. This role involves collaborative engagement with internal and external stakeholders to deliver high-quality cost packs, provide guidance on complex cases, and ensure timely and accurate delivery aligned with client objectives and performance targets.

Duties

• Lead and support the team in collating documentation and reconciling costs to produce high-quality cost packs.
• Champion process development and refinement in response to client instructions.
• Coordinate with operational and commercial teams to reduce internal queries and improve resolution times.
• Oversee investigations into public liability claims and determine liability stance.
• Manage liaison with police forces for incident reports and ensure appropriate processing of payments.
• Support negotiations with insurers and ensure accurate recovery allocation.
• Produce and distribute regular reports to reflect claims progress and performance.
• Undertake additional responsibilities contributing to team and organisational objectives.

Person Specification

• Proficiency in Microsoft Excel, Word, Outlook, SharePoint (including pivot tables, data validation, graphs, VLOOKUP).
• Experience with insurance claim management software (e.g. Figtree or similar).
• Familiarity with accounting software for cost reporting (e.g. SAP S4/KHEOPS or similar).
• Experience supervising or leading a team.
• Handling performance reviews, coaching and development.
• Conflict resolution and motivational techniques.

Contract Type: Permanent

Hours: Full Time Monday to Friday

Fairness Inclusion & Respect

Fairness, Inclusion and Respect (FIR) at Ringway is about recognising and celebrating each other's differences and what they bring to the team.

Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.