Attendance Monitoring Officer

Some key information

• Permanent role, 37 hours a week.
• 25 Days Annual Leave - plus bank holidays

What will I be doing?

We're working to improve the lives of young people in Somerset — and you'll be a key part of that. As a senior member of our newly established Attendance Monitoring Service, you'll help shape a proactive, data-driven approach to supporting school attendance across the county. You'll lead and support a small team, manage workflows, and turn data into insight that drives real change. You'll work closely with schools, families, and support services — building relationships, solving problems, and making a difference every day.

Your day-to-day work will involve:

• Lead and support a small, dedicated team
• Monitor team activities and support workload prioritisation
• Analyse attendance data and reports
• Support schools, support services and members of the public
• Contribute to service innovation and development

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Can communicate effectively and confidently with colleagues at all levels.
• Can prioritise and work to deadlines.
• Are well organised, accurate and resourceful.
• Have previous experience of working in an administrative role, working in a team and supervisory experience.
• Have a minimum of NVQ Level 3 standard/ 5 GCSEs including Maths and English (or equivalent) at Grade C/4 or above, with good standards of literacy, numeracy and accuracy.
• Are proficient in Microsoft Office programmes, including Outlook, Word, Excel and PowerPoint.

We're proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there's anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Anything else I should know?

The Salary for the Attendance Monitoring Officer is Grade 13, ranging from £25,989 to £28,142 per annum.

For an informal chat about the role, you can contact Toby Jenkins, Service Manager, Attendance Monitoring at

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can't wait to hear from you.