Operations Manager

2 days ago

Fleetwood, Lancashire, United Kingdom Ruby Energy Full time

At Ruby Energy we now have an exciting position available here for an Operations Manager to assist in the development of our metering department within our offices in Fleetwood. Reporting to the Head of Metering, the successful candidate will be very proactive and deliver excellent service, with a focus on commercial growth and customer excellence.

Please not this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business's unique energy needs are met with precision.

Benefits
:

  • Working hours - Monday to Friday
  • Clear Career Progression Pathways
  • In-House Learning & Development Team
  • Buy & Sell Annual Leave Scheme
  • Company Pension
  • Continuous Training & Skill-Building
  • Referral program
  • Free onsite parking
  • Employee Assistance Programme (EAP)
  • Career development
  • Employee Recognition Incentives
  • Company events
  • Monthly dress down days
  • Tea & coffee facilities & On-site Canteen
  • Local discounts / benefits
  • Early Finish Fridays

You'll be responsible for:

  • Effectively manage the metering department, covering all performance management, Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, Service Delivery and any performance issues .
  • Responsible for proactively identifying potential operational risks and implementing effective strategies to prevent disruptions.
  • Working closely with key stakeholders such as Metering, Customer Services to resolve Customer disputes and proactively investigate large invoices/debts.
  • Contribute to the day-to-day performance of the metering service
  • Aid the design and implementation of appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the Ruby Energy and its customers on a continuous basis
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • To ensure compliance and delivery of all SLA's / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI's to assess performance and assist Head of Service
  • Support with internal and external audits
  • Conduct daily team meetings/business updates
  • Conduct monthly 121 discussions with Team Leaders and any other direct reports
  • Continue to drive the business strategy of developing people through cross skilling
  • Support business initiatives and process changes through effective leadership and communication
  • Continued management of the Junifer system changes and upgrades
  • Review work of team members to ensure accuracy, resolving inconsistencies as needed

Technical and Commercial Knowledge, Experience and Skills:

  • Consistently achieves successful delivery against stretching personal and team targets
  • Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders
  • Flexibility to work to tight deadlines whilst maintaining accuracy
  • Attention to detail including planning and organisation
  • Excellent interpersonal, problem solving and prioritisation skills and professionalism
  • Fantastic analytical ability to devise a strategy from data assessment
  • Ability to act with discretion, tact, and professionalism in all situation

Skills and Competencies:

  • Experience in a fast-paced, high-growth environment.
  • Proficiency in data analysis tools and methodologies, including Excel.

Our Journey

Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

What you need to do now…

If you would love to join us we encourage you to apply now Be part of our bright future and
talk to Ruby
today

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