Helpdesk Administrator

24 hours ago

Rochester, Medway, United Kingdom CC Cousins Full time

Location:
Rochester (Office Based)

Salary:
£25,500 (Salary review upon completion of probation)

Hours:
Monday-Friday, 8am-5pm (40 hours)

On-Call Rota: 1 in 4 (£30 retainer / £10 per call)

Start Date: Immediate

Company: CC Cousins

Job Type: Full-Time

About Us
CC Cousins is a leading Facilities Maintenance provider to the commercial and retail sectors. Our clients include CBRE, Avison Young, Rontec and The Royal Parks. We handle a wide range of services—from groundworks, plumbing, electrical and roofing, to carpentry, flooring, small works and larger project delivery.

We pride ourselves on traditional values, exceptional customer service, and delivering high-quality work every time.

The Role

We are seeking a proactive and highly organised Estimates and Helpdesk Administrator to join our busy office in Rochester. This varied role supports both our Helpdesk and Estimates departments, ensuring a smooth client journey from initial enquiry and quotation through to completion of works.

You will act as the first point of contact for clients, surveyors, and subcontractors, managing calls, logging jobs, preparing quotations, and assisting in the coordination of facilities maintenance works.

If you are confident on the phone, detail-focused, and enjoy a fast-paced environment, this role offers genuine progression and development.

Key Responsibilities

Helpdesk Support

  • Answer incoming calls and respond to emails professionally.
  • Log and update jobs using our CRM/CAFM system (Job Logic).
  • Maintain Elogbooks daily.
  • Prioritise and assign tasks based on urgency and complexity.
  • Ensure all callouts are accurately recorded and progressed.
  • Estimates Support
  • Cost subcontractor quotations and prepare weekly surveyor quotes.
  • Type and proof quotations with excellent accuracy.
  • Send and track weekly quote chasers.
  • Manage outstanding quotations to avoid delays.
  • Complete and submit weekly reports and statistics.

Key Skills & Competencies

  • Excellent attention to detail
  • Strong customer service skills
  • Confident and clear communication
  • Ability to multitask and prioritise
  • Proactive attitude and willingness to learn
  • Strong teamwork and organisational skills

Benefits

  • Genuine opportunities for career growth and progression
  • Supportive and friendly working environment
  • Varied workload within a growing company

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