Payments - Product Solutions Executive Director

4 days ago

London, Greater London, United Kingdom JPMorgan Chase Full time

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.

As a Product Solutions Manager for the Receivables and Public Sector Product Team in Europe, Middle East and Africa (EMEA), you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales using your strong solutions-oriented outcome experience with Client decision makers. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams, leveraging your knowledge of treasury, payments and Receivables/Public Sector products and solutions.

Job responsibilities

  • Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
  • Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
  • Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
  • Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
  • Partner with 3rd party vendors / partners to enhance product offering
  • Work with both EMEA Payments and Global Public Sector & Receivables teams to replicate best practices and linkages among client  scenarios and solution to drive repeatability

Required qualifications, capabilities, and skills

  • Significant experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
  • Extensive experience working in a sales cycle and engaging with clients on a regular basis
  • Experience modifying preconfigured solutions to meet complex problems
  • Demonstrated prior experience working in a highly matrixed and complex organization

Required qualifications, capabilities, and skills

  •  Written and verbal fluency in multiple European Union official languages

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