Customer Operations Executive

2 weeks ago

Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time £30,000 - £50,000 per year
The opportunity

Join us as a vital player in our team as a Customer Operations Executive (internally known as Component, Repair and Overhaul Executive). Your role will be pivotal in ensuring the seamless delivery of customer demands by overseeing crucial supplier accounts within the repair cycle.


This position is designed to drive the Procurement Strategy within the repair management domain, aligning with the specific needs of customers such as easyJet, Aer Lingus, and Power by the Hour contracts.


Collaborating with both internal and external partners, you will take charge of the entire repair cycle to guarantee on-time delivery, catering to diverse customer requirements. Be the force behind exceeding KPIs and ensuring a smooth operation. Elevate your career with us

Your day-to-day duties

  • Building relationships and working with your portfolio of Customers

  • Processing repair orders via conference calls & status reports with Customers

  • Negotiating a reduction on repair shop quotations when required

  • Performing to KPIs, Supplier and Customer contract terms

  • Expediting of business-critical components

  • Monitoring Supplier performance through the use of bespoke data systems and tools

  • Improving Supplier performance through working with internal stakeholders to support the root cause & corrective action process

  • Identify and resolve any issues that may impact the business-as-usual operation

  • Carrying out any other job-related duties as deemed necessary by the Team Leader or Head of CRO


About you

To be successful in the role, you will bring:-

  • Good administrative skills gained within an office environment

  • Ability to use Microsoft Outlook and Excel

  • Proven ability in customer service to aid delivery through relationship management

  • Strong problem-solving skills and ability to use own initiative in a busy environment

  • Excellent verbal and written communication skills at all levels

  • Ability to multi-task, prioritise, and meet deadlines and KPIs

  • Organisational and time management skills

  • Numerate, accurate with good attention to detail

  • Adapts well to change within a fast-paced environment

Desirable:

  • Background in MRO, repairs, or trading.

  • Keen to develop in repair cycle management.

  • Analytical with reporting experience.

  • Familiar with systems like ILS, Airbus World, Quantum, or AMOS.

Why join us? We are AJW. We connect, supply, and deliver. We're proud to be part of an industry that connects the world.

At AJW, we're more than just a business—we're a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you'll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here's what we offer:

  • A team fun budget to bring colleagues together.

  • Free access to LinkedIn Learning to support your development.

  • Opportunities to take part in charity events, volunteering, and community projects.

  • A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

  • A discretionary bonus and private healthcare.

  • Relocation support if you're moving closer to our HQ.


We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we're committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.


To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV'S and will not be responsible for any fees related to unsolicited CVs.

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