Customer Service Representative

5 days ago

London, Greater London, United Kingdom IIQAF Full time £25,000 - £40,000 per year
Description

Join IIQAF as a Customer Service Representative and play a vital role in ensuring customer satisfaction and loyalty. In this position, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. Your contribution will directly impact the company's reputation and success in the competitive Hospital/Health Care industry.

As a Customer Service Representative at IIQAF, you will work on diverse projects involving customer communication, problem-solving, and relationship management. Your ability to deliver top-notch service and build strong customer relationships will be crucial in maintaining the company's positive image and driving customer retention. This role offers a great opportunity to enhance your communication skills and make a difference in the healthcare sector.

Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Resolve customer complaints and issues effectively to ensure satisfaction and retention.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs and improve services.
  • Provide product information, pricing, and availability to customers.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Identify and escalate priority issues to the appropriate channels.
  • Follow up with customers to ensure their concerns are resolved to their satisfaction.
Requirements:
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and customer-oriented mindset.
  • Ability to work well in a fast-paced environment and handle pressure.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Proficiency in using CRM software and other customer service tools.
  • Empathy and patience when dealing with challenging customer situations.
  • Team player with a positive attitude and willingness to learn.
  • Flexibility to work on-site and adapt to changing customer demands.

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