Resident Liaison Officer

2 weeks ago

London, Greater London, United Kingdom MNM Property Services Full time £28,000 - £32,000 per year
We're Hiring: Resident Liaison Officer (RLO)

Location: Chingford
Hours: Mon - Fri, 8am - 5pm
Salary: 28k - 32k per annum

At our social housing maintenance company we are committed to delivering high-quality refurbishment, maintenance, and improvement works-always with residents at the heart of what we do. We are proud to champion Equality, Diversity, and Inclusion (EDI), ensuring every resident and colleague feels respected, supported, and valued.

As a Resident Liaison Officer, you will provide front-facing support and advice to residents, deliver proactive communication throughout the works life cycle, and ensure the customer is at the heart of everything we do-meeting the needs of our business, our clients, and our customers.

What You'll Be Doing
  • Acting as the first point of contact for residents during planned works.
  • Providing a front-line professional service and a positive, face-to-face experience.
  • Organising consultation meetings, pre-entry surveys, and progress visits.
  • Ensuring customer appointments are attended on time and to standard.
  • Handling queries, complaints, and concerns promptly, professionally, and inclusively.
  • Supporting customer engagement activities across all channels.
  • Coordinating with contract team and housing staff to minimise disruption.
  • Distributing updates in clear, accessible, and inclusive formats.
  • Recording and reporting interactions, complaints, and resolutions accurately.
  • Encouraging positive relationships between residents, contractors, and the company.
  • Conveying accurate and timely information in simple, clear terms.
  • Monitoring satisfaction, championing customer insight solutions, and feeding improvements back into operational teams.
  • Supporting community projects and engagement initiatives.
  • Championing EDI by ensuring fair treatment, equal access, and respect for all residents.
Role Criteria & Skills
  • Experience of handling multiple tasks in a high-volume, fast-paced environment.
  • Experience in customer service, resident liaison, or a community-facing role (desirable, not essential).
  • Strong customer experience ethos, with excellent written, verbal, and interpersonal skills.
  • Good time management, planning, and organisational skills.
  • Experience with computerised systems and accurate record-keeping.
  • Ability to adapt communication for diverse communities and needs.
  • Confidence to work independently and collaboratively in partnership with local teams.
  • Experience in service improvements, collaborative working, or community projects is an advantage.
  • Driving License required.
Why Join Us?

At MNM, we don't just maintain homes-we build trust, create opportunities, and invest in people.

We offer:
  • A supportive and inclusive culture that celebrates diversity and promotes equity.
  • Training and career development opportunities.
  • 20 days holidays plus bank holidays
  • A benefits package including health, leisure, and shopping discounts, private pension, and recognition schemes.
  • The chance to make a real impact on residents' lives every day by helping deliver sustainable, future-ready homes.
If you're passionate about people, committed to equality, and want to play a key role in improving communities, we'd love to hear from you.

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom Guildmore Ltd Full time £35,000 - £55,000 per year

    Job AdvertWe are currently seeking a proactive and resident-focused Resident Liaison Officer to join our Planned Works Unit. This role is vital to ensuring a positive customer experience as we deliver refurbishment and improvement works to occupied homes across London and the South East.The Resident Liaison Officer will act as the main point of contact for...

  • Resident Liaison Officer

    6 days ago

    London, Greater London, United Kingdom Vistry Homes Full time £35,000 - £55,000 per year

    Role OverviewIn a Nutshell…We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents...

  • Resident Liaison Officer

    2 days ago

    London, Greater London, United Kingdom Thurrock Council Full time £33,531 - £38,052 per year

    DescriptionCapital Programme Resident Liaison OfficerSalary: £33,531 - £38,052 per annumGrade: DContract Type: PermanentWorking Hours: Full Time, Monday – Friday - 37 Hours per Week Do you enjoy working out on site? Do you have the skills to effectively liaise with residents?This is not the average desk job……An excellent opportunity has become...

  • Resident Liaison Officer

    4 days ago

    London, Greater London, United Kingdom Pilon Full time £28,000 - £30,000 per year

    Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on topContract type: Full-timeLocation: Walton-on-Thames and surrounding areasWe are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.You will be the primary point of contact...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom rge services Full time £25,000 - £35,000 per year

    About UsA fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years' experience of providing Electrical and Fire...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom The City of London Corporation Full time £510,000 - £571,440 per year

    Job DescriptionJob Alerts LinkApply nowJob Title: Resident Liaison Officer - Major Works TeamPosting Start Date: 24/11/2025The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendanceSalary: £42,750 - £47,620 per...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom The Guinness Partnership Full time £30,000 - £50,000 per year

    JOB DESCRIPTIONWe're excited to offer a new opportunity for a Resident Liaison Officer to join our Building Safety Team in London. This full-time, permanent role is focused on project delivery and will involve a flexible working approach—spending time both in our London office and on-site nationwide, depending on the phase of each project.About the roleAs...

  • Resident Liaison Officer

    6 days ago

    London, Greater London, United Kingdom Guildmore Ltd Full time £25,000 - £30,000 per year

    Job AdvertGuildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes.The RLO will collaborate...

  • Customer Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom Mears Group PLC Full time £31,416 per year

    Annual salary: up to £31,416.00Customer Liaison OfficerLocation: London- Kensal Road, London, W10Contract: Full Time Permanent.Salary up to £ 31,416.00 per annum, plus, company van & fuel card.We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance...

  • Customer Liaison Coordinator

    6 days ago

    London, Greater London, United Kingdom Joseph Rowntree Housing Trust (JRHT) Full time £28,412 - £44,743 per year

    Location: DerwenthorpeSalary: £37,546 per annumExpires: 04/01/2026 23:59ApplyPermanent, Full Time (35 hours per week)About The RoleThis role has been created in the team to provide high-quality customer care and liaison duties to the residents of Derwenthorpe in relation to the district heating and hot water system. You will play a key role in improving...