Resident Liaison Officer

2 weeks ago

London, Greater London, United Kingdom The Guinness Partnership Full time £30,000 - £50,000 per year

JOB DESCRIPTION

We're excited to offer a new opportunity for a Resident Liaison Officer to join our Building Safety Team in London. This full-time, permanent role is focused on project delivery and will involve a flexible working approach—spending time both in our London office and on-site nationwide, depending on the phase of each project.

About the role

As Resident Liaison Officer, you'll play a pivotal role in managing relationships between residents, colleagues, and contractors throughout the delivery of key building safety works—including investigations, remediation, and installations.

You'll ensure residents are fully informed and consulted before, during, and after works, and that their feedback is actively incorporated into project planning and execution. Your ability to communicate clearly and empathetically will help build trust and transparency around building safety initiatives.

Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.

What we're looking for

We're a customer-first organisation, where how we work matters just as much as what we deliver. We're looking for someone who brings not only experience but also a collaborative mindset and excellent communication skills.

You should be able to demonstrate:

  • Proven ability to manage resident relationships and communications
  • Strong oral and written communication skills
  • Ability to build and maintain effective relationships
  • Experience working with resident panels, customer groups, or external agencies—ideally within Residential Social Landlords
  • A proactive approach to customer service
  • Confidence in influencing and negotiating with stakeholders
  • High attention to detail and accurate record-keeping for audit purposes
  • Ability to manage pressure and meet deadlines
  • Budget management and cost control experience
  • Skilled in handling complaints and customer feedback collaboratively
  • Understanding of social housing legislation and tenancy management
  • Awareness of health & safety legislation and policy

To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile. Please apply with a CV and personal statement outlining how your skills, knowledge and experience meet theessential criteria in the role profile.

Interviews will be conducted in person at our Euston Road premises on Monday, 4th November.

INDTGP

REEDTGP

TJTGP

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Identification

12777

Job Category

Development and Commercial Services

Posting Date

10/13/2025, 06:00 PM

Apply Before

10/23/2025, 06:00 PM

Locations

London - Euston Road

Assignment Category

Full-Time

Salary

£41,754

Recruitment Advisor

Angela Shek

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom Guildmore Ltd Full time £35,000 - £55,000 per year

    Job AdvertWe are currently seeking a proactive and resident-focused Resident Liaison Officer to join our Planned Works Unit. This role is vital to ensuring a positive customer experience as we deliver refurbishment and improvement works to occupied homes across London and the South East.The Resident Liaison Officer will act as the main point of contact for...

  • Resident Liaison Officer

    7 days ago

    London, Greater London, United Kingdom Vistry Homes Full time £35,000 - £55,000 per year

    Role OverviewIn a Nutshell…We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents...

  • Resident Liaison Officer

    2 days ago

    London, Greater London, United Kingdom Thurrock Council Full time £33,531 - £38,052 per year

    DescriptionCapital Programme Resident Liaison OfficerSalary: £33,531 - £38,052 per annumGrade: DContract Type: PermanentWorking Hours: Full Time, Monday – Friday - 37 Hours per Week Do you enjoy working out on site? Do you have the skills to effectively liaise with residents?This is not the average desk job……An excellent opportunity has become...

  • Resident Liaison Officer

    5 days ago

    London, Greater London, United Kingdom Pilon Full time £28,000 - £30,000 per year

    Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on topContract type: Full-timeLocation: Walton-on-Thames and surrounding areasWe are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.You will be the primary point of contact...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom MNM Property Services Full time £28,000 - £32,000 per year

    We're Hiring: Resident Liaison Officer (RLO) Location: ChingfordHours: Mon - Fri, 8am - 5pmSalary: 28k - 32k per annumAt our social housing maintenance company we are committed to delivering high-quality refurbishment, maintenance, and improvement works-always with residents at the heart of what we do. We are proud to champion Equality, Diversity, and...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom rge services Full time £25,000 - £35,000 per year

    About UsA fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years' experience of providing Electrical and Fire...

  • Resident Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom The City of London Corporation Full time £510,000 - £571,440 per year

    Job DescriptionJob Alerts LinkApply nowJob Title: Resident Liaison Officer - Major Works TeamPosting Start Date: 24/11/2025The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendanceSalary: £42,750 - £47,620 per...

  • Resident Liaison Officer

    6 days ago

    London, Greater London, United Kingdom Guildmore Ltd Full time £25,000 - £30,000 per year

    Job AdvertGuildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes.The RLO will collaborate...

  • Customer Liaison Officer

    2 weeks ago

    London, Greater London, United Kingdom Mears Group PLC Full time £31,416 per year

    Annual salary: up to £31,416.00Customer Liaison OfficerLocation: London- Kensal Road, London, W10Contract: Full Time Permanent.Salary up to £ 31,416.00 per annum, plus, company van & fuel card.We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance...

  • Customer Liaison Coordinator

    7 days ago

    London, Greater London, United Kingdom Joseph Rowntree Housing Trust (JRHT) Full time £28,412 - £44,743 per year

    Location: DerwenthorpeSalary: £37,546 per annumExpires: 04/01/2026 23:59ApplyPermanent, Full Time (35 hours per week)About The RoleThis role has been created in the team to provide high-quality customer care and liaison duties to the residents of Derwenthorpe in relation to the district heating and hot water system. You will play a key role in improving...