Customer Service Advisor

2 days ago

Halifax HX, United Kingdom Jagland Empire LTD Full time

Position Summary:

The Car Dealer Customer Service Advisor is a customer-focused role that involves assisting clients with inquiries, resolving concerns, and ensuring that customers receive a seamless experience throughout their journey with our dealership. From sales inquiries to after-sales support, this position plays a key part in fostering long-term relationships with our customers and ensuring they are happy with both their vehicle purchase and ongoing service.

Key Responsibilities:

  • Customer Interaction: Greet customers in a friendly, professional manner and provide assistance with product information, services, and general inquiries, either in person, over the phone, or via email.
  • Sales Support: Assist customers with selecting the right vehicle by answering questions, explaining features and benefits, and offering test drives. Provide information on financing options and promotions.
  • Issue Resolution: Handle customer complaints and concerns in a professional and calm manner. Work with other departments to resolve issues in a timely fashion, ensuring customer satisfaction.
  • Customer Feedback: Collect and record customer feedback to help improve services and identify areas for improvement. Follow up on customer surveys and reviews.
  • Collaborate with Sales and Service Teams: Communicate customer needs and concerns to the sales and service teams to ensure coordinated, efficient, and high-quality service.
  • Administrative Tasks: Assist with processing paperwork related to sales, service, and warranty claims. Ensure customer documentation is complete and accurate.
  • General Dealership Support: Assist other departments as needed, including during high-traffic times

Qualifications:

  • Previous experience in customer service, automotive sales, or a similar role is highly preferred.
  • Excellent communication skills, both verbal and written, with the ability to engage customers in a positive and professional manner.
  • Strong problem-solving skills with the ability to remain calm and efficient in stressful situations.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Knowledge of automotive products, services, and industry trends is a plus.
  • Strong attention to detail and organizational skills.
  • Ability to work flexible hours, including weekends or evenings, as needed.

Personal Characteristics:

  • Strong customer service orientation with a passion for helping people.
  • Empathetic and patient, with a genuine desire to resolve customer issues and ensure satisfaction.
  • Friendly, approachable, and professional demeanor.
  • Excellent listening skills and the ability to communicate clearly and effectively.
  • Self-motivated, with the ability to work independently and as part of a team.

Job Type: Full-time

Pay: £24,420.00-£25,324.17 per year

Work Location: In person

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