Research and Engagement Officer

5 days ago

Croydon CR PB, United Kingdom PUBLIC VOICE CIC Full time £25,000 - £35,000 per year

Plan, undertake, deliver and report on research projects for Public Voice in the fields of health and social care, primarily related to Croydon. Develop and maintain workflow systems, keeping track of and effectively prioritising a variety of tasks and projects, and providing relevant outputs. Use a variety of research techniques, including interviews (face to face, phone and online), focus groups, surveys, case studies and literature reviews. Lead a regular programme of Croydon-based outreach and events, engaging communities in the borough, gathering feedback on any healthcare challenges residents may face and identify emerging patterns and trends.

Onboard, support and manage volunteers. Employ quantitative and qualitative methods to analyse research data. Present and report on findings and recommendations, both through verbal presentations and written reports. Ensure that outputs are clear, accurate and evidence-based.

Work with Public Voice teams to identify themes relating to gaps in policies and services. Build excellent working relationships with statutory partners and other key agencies, including by representing Public Voice and Healthwatch Croydon effectively at meetings. Write monitoring and evaluation reports for funders, and contribute to bids for new work. Undertake any other reasonable duties as required.

Values and behaviours Warmth, empathy and respect for others Adaptability, flexibility and an agile working style Ability to think and work independently Promotion of equality, diversity and inclusion

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