Receptionist
2 weeks ago
Receptionist
Brig O Doon House Hotel, Ayr
Part-Time (Up to 37.5 Hours) 3.5 days a week (Hours between 9am-9pm)
Are you a customer-focused hospitality professional with a passion for exceptional service? Brig O' Doon House Hotel, a prestigious venue within the RAD Hotel Group, is seeking a Receptionist to join our small front-of-house team.
Brig O' Doon House Hotel is an iconic hotel and luxury wedding and events venue in the heart of Ayrshire. With 15 beautifully appointed bedrooms and an exclusive bridal property for pre-wedding stays, we offer an unforgettable experience for our guests. We are in the process of renovating our restaurant and private dining space which will be launching this Spring
Key Responsibilities:
- Manage bookings, check-ins, and check-outs efficiently.
- Coordinate with other departments team to ensure smooth guest experiences.
- Handle guest enquiries, special requests, and feedback professionally.
- Ensure front-of-house procedures run smoothly, including payment processing, reporting and daily banking.
- Maintain high standards of presentation and hospitality in all guest interactions.
What We're Looking For:
- Experience in reception or other customer service role.
- A strong customer service ethos with a keen eye for detail.
- Excellent communication and leadership skills.
- Ability to multitask in a fast-paced, wedding-focused environment.
- Familiarity with hotel booking systems (training provided if required).
What We Offer
- 4-Weekly Tips
- Weekly pay
- Staff Meal on Duty
- Career progression and training opportunities
- Discount across our all RAD Hotel Group venues
- Birthday and Length of Service Incentives
Job Type: Permanent
Pay: Up to £12.56 per hour
Work Location: In person
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