Customer Success Specialist

3 days ago

London, Greater London, United Kingdom BrightOrder Full time £64,000 - £85,000 per year

Who We Are

At BrightOrder, we don't just build software - we power the fleets that keep the world moving.

Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably.

We're rapidly expanding and building a top-tier Customer Success team. Join us and be a part of our growth

Who You Are
  • You're proactive, empathetic, and driven by outcomes - not activity.
  • You take ownership of your customers' success and pride in seeing them thrive.
  • You coach others by example, lead through influence, and bring structure to chaos.
  • You use AI tools to save time, analyze data, and elevate the customer experience.
  • You stay calm when pressure hits and find solutions others might miss.
  • If you believe customer success isn't a department - it's a mindset - then this is your opportunity to make a real impact.
Culture & Work Ethics

We act with clear intent, we are accountable for results, not for making excuses.

We communicate difficult truths with kindness, then take action.

If you're reading this and thinking "HELL YEAH", keep going.

What You'll Do
  • Be the go-to hero for customers using our SaaS and connected hardware products.

  • Build trusted relationships that turn customers into advocates.

  • Take ownership of issues from start to finish — no open loops.

  • Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.

  • Anticipate customer needs before they ask — and deliver above expectations.

  • Identify trends and share insights that help us improve every day.

  • Support new teammates with best practices and product knowledge.

  • Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.

  • Track KPIs and customer health metrics to help leadership predict risk and drive retention.
Requirements
How You'll Win Here

Customer Happiness: You make customers feel heard, supported, and delighted.

Retention & Growth: You help customers renew, expand, and refer others.

Operational Excellence: You keep your processes clean, measurable, and efficient.

AI Empowerment: You use technology to work smarter, not harder.

Team Culture: You share ideas, celebrate wins, and keep energy high.

What You Bring
  • 3–5 years in Customer Success, Account Management, or client-facing SaaS/hardware support.

  • High emotional intelligence — you listen first and communicate with empathy.

  • Proven ability to own results and handle challenging situations calmly.

  • Strong organizational and time-management skills.

  • Familiarity with HubSpot, Jira, or similar tools.

  • Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.

  • Self-starter attitude — you perform with autonomy and integrity in a remote environment.
Benefits
Why BrightOrder
  • 100% Remote – Work from anywhere in Canada or the U.S.

  • Competitive salary range: $65,000–$85,000 GBP

  • A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability

  • Career growth support – continuous learning, mentorship, and internal mobility

  • Access to cutting-edge AI tools and systems to accelerate your success

  • Team recognition programs that celebrate wins and milestones

  • Comprehensive health, dental, and vision coverage

  • Paid vacation and personal days — because balance matters

If this sounds like you…

Don't just send a résumé.

Send a short message telling us why you'd thrive here — and what customer success truly means to you.

Because at BrightOrder, we don't hire employees —

We hire difference-makers who elevate everyone around them.

  • Associate/Vice President Retirement Specialist

    6 days ago

    London, Greater London, United Kingdom Oleeo Customer Success Full time £60,000 - £120,000 per year

    About this role:We are actively seeking client-facing sales professionals with a proven successful track record of managing an assigned territory to help identify, develop, and own client relationships. As the world's largest asset manager, BlackRock has product and solution offerings for almost any investor's needs. In this role, you will be directly...

  • AI Specialist, Customer Success

    6 days ago

    London, Greater London, United Kingdom Zendesk Full time

    Job DescriptionAI Specialist, Customer SuccessTheAI Specialist, Customer Successrole is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value...

  • Customer Success Specialist

    6 days ago

    London, Greater London, United Kingdom Azeus Convene Full time £30,000 - £60,000 per year

    As an Azeus Convene Customer Success Specialist, your will be the dedicated Account Manager for your assigned customers, overseeing their entire journey as serving as the intial point for escalation. You will work closely with our dedicated Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers...

  • Customer Success Specialist

    2 weeks ago

    London, Greater London, United Kingdom Deloitte Full time £40,000 - £80,000 per year

    Job Title:Customer Success Specialist (French Speaking)Location London Hybrid:You will be required to be in the London or Reading office once a weekTarget Start Date:ASAPContract duration:12 monthsDay Rate:Competitive (Inside IR35)DeloitteWorking with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation...

  • Customer Success Specialist

    2 weeks ago

    London, Greater London, United Kingdom c-1411-4a80-848f-e061597de61f Full time £26,000 - £30,000 per year

    Full-Time | Remote / Hybrid (UK)Looking For: Someone smart, bright, forward-thinking, and proactive — keen to grow and progress into senior opportunities — and ready to work in an AI-driven business while bringing energy, creativity, and a problem-solving mindset to help our restaurant partners get the most out of our AI service.Job Overview:We are...

  • Customer Success Specialist

    4 days ago

    London, Greater London, United Kingdom Fresh Prints Full time £15,000 - £30,000 per year

    About FrontierFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively...

  • Customer Success Specialist

    2 weeks ago

    London, Greater London, United Kingdom Regenified Full time £55,000 - £85,000 per year

    About RegenifiedRegenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are known and recognized as the leading figures and guardians for regenerative agriculture and its journey to mainstream agriculture. Regenified's purpose is to accelerate the adoption of regenerative agriculture by translating data and intelligence into...

  • Customer Success Specialist

    2 weeks ago

    London, Greater London, United Kingdom BlueMatrix Full time £40,000 - £80,000 per year

    Product Specialists at Street Context work closely with our users throughout their journey with us. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a Product Specialist, you'll help bring them the value they signed up for by onboarding them, educating them on product workflows, communicating new...

  • Customer Success Specialist

    2 weeks ago

    London, Greater London, United Kingdom Regenified Full time £55,000 - £85,000 per year

    About RegenifiedRegenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are recognised as leading figures and guardians of regenerative agriculture and its journey into mainstream farming. Regenified's purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and...

  • Senior Specialist, Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Mastercard Full time £60,000 - £100,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...