Purchasing & Logistics Controller

Job Title: Purchasing & Logistics Controller

Location: Office Based: Hitchin, Hertfordshire

Full time: Monday- Friday: 8am till 4:30pm (40 hours per week)

Salary: £40,000 per annum

Company: The Puppet Company

About Us:

The Puppet Company, a family-owned business based in Hitchin, now in its 24th year as the world's leading puppet supplier. We are involved in designing, manufacturing, and selling high-quality and affordable puppets and soft toys. We are looking for a driven, committed individual to join our team as our Purchasing & Logistics Controller.

Role Overview:

We are seeking a highly organised and detail-oriented Purchasing & Logistics Controller to join our team. The ideal candidate will have solid experience in purchasing, import/export logistics, and product management, with a strong understanding of Incoterms and proficiency in Microsoft Excel.

Key Responsibilities:

Purchasing & Supply Chain Management

• Monitor stock levels and calculate re-order quantities.
• Negotiate competitive pricing, plan, place, and track purchase orders with manufacturers and suppliers.
• Ensure accurate pricing, order confirmations, and product data within Sage.
• Coordinate product testing, inspections, and shipment arrangements.
• Review and verify shipping and customs documentation (commercial invoice, packing list, Bill of Landing, etc.).
• Maintain and update estimated delivery dates and stock information.
• Manage supplier relationships and address quality or delivery issues.

Product & Stock Management

• Oversee stock control processes including stock takes and adjustments.
• Maintain and update the product and barcode master file.
• Create new product codes and manage discontinued product data.

Logistics Coordination

• Arrange pallet and container shipments for UK, EU, and US customers.
• Liaise with freight forwarders, warehouses, and customs brokers.
• Prepare import/export documentation and ensure compliance with customs requirements.
• Verify customs entries and support HMRC or Trading Standards queries.

Finance & Reporting

• Support month-end reporting (sales, product transactions, stock valuation).
• Review and approve freight, duty, and inspection invoices.
• Liaise with Finance on purchase orders, payments, and internal postings.

Pricing & Administration

• Assist in annual pricing reviews and margin analysis.
• Calculate wholesale and RRP prices across multiple regions.
• Update Sage price lists and customer order templates.
• Prepare price lists and product information for trade shows.

Skills & Experience:

• Strong knowledge of Incoterms and international shipping processes.
• Advanced MS Excel skills and experience using Sage (or similar ERP systems).
• Excellent attention to detail and accuracy.
• Strong organisational and communication skills.
• Experience in purchasing, logistics, or supply chain coordination preferred.

Why Join Us?

• A supportive and friendly working environment focused on employee well-being.
• Opportunities to grow and develop within a thriving, family-owned business.
• Competitive salary
• 31 days holiday (inclusive of bank holidays)
• Christmas closure
• Holiday purchase scheme
• Work/Life Balance: Option to work from home 1 day a week (post probation)
• Bupa Assistance programme available to all staff
• Workplace pension scheme

How to Apply:

If you are ready to take on this exciting challenge and contribute to the continued success of The Puppet Company, we want to hear from you Please send your CV and a cover letter outlining your relevant experience to

The Puppet Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: £40,000.00 per year

Work Location: In person