Administration/ Admin Call handler

2 weeks ago

Stockport SK NG, United Kingdom GW FINANCIAL SOLUTIONS Full time £19,240 - £2,499,204 per year

JOB DESCRIPTION

JOB TITLE: Admin Support

DEPARTMENT: Administration

REPORTING TO: Department Manager

LOCATION: Stockport

PURPOSE OF JOB

  • To provide efficient administrative and customer support by managing incoming and outgoing communications, handling payment-related calls, and delivering a high standard of service through professionalism, accuracy, and courtesy.

  • KEY ROLES AND RESPONSIBILITIES

Email Management:

· Monitor, log, and respond to incoming emails promptly and professionally.

· Forward or escalate emails to the appropriate departments where necessary.

· Maintain organized and up-to-date email records.

Call Handling:

· Answer inbound calls and assist with customer queries in a polite and helpful manner.

· Make outbound calls for payments, courtesy follow-ups, and welcome introductions.

· Accurately log call details and outcomes in the CRM or call management system.

Payment Administration:

· Contact customers to arrange or confirm payments.

· Record and process payments accurately in accordance with company policy.

· Liaise with finance or accounts teams on payment issues or discrepancies.

Customer Relationship Management:

· Conduct courtesy calls to ensure customer satisfaction and address minor issues proactively.

· Make welcome calls to new customers to introduce services and confirm details.

· Maintain a professional and friendly demeanour to strengthen customer relationships.

General Administrative Support:

· Maintain accurate records and databases.

· Support the wider admin or operations team with ad hoc tasks as required.

· Ensure compliance with company policies and data protection regulations.

ADDITIONAL INFORMATION

The company is small but growing and all employees are expected to work as a team and support one another. You may therefore be asked, from time to time, to undertake other duties by your Department Manager or a Director of the Company that is within your range of skills and abilities.

KNOWLEDGE, SKILLS, ATTITUDE

Foundation user of Microsoft suite including: excel, outlook and word

Excellent teamwork skills

Ability to build strong working relationships

High degree of accuracy

Demonstrated ability to prioritize issues

Willingness to learn, develop and attend regular industry and role relevant training

Ability to communicate effectively with vulnerable individuals

INTELLECTUAL DEMANDS

Must have minimum 'O' level/GCSE Math's and English

Must be able to interpret and relay technical product information

Must have keen interest and knowledge in the provision of debt advice

DISPOSITION /PERSONALITY

Enthusiastic

Supportive

Team Worker

Reliable

Motivator

Sociable

TYPE OF PERSON (Motivational Profile)

Attention to detail

Self-motivated

Achievement orientated

Ability to use own initiative

Non-judgmental

Ability to perform effectively when there is pressure peaks

Sets high standards and consistently achieves them

CIRCUMSTANCES

Willing and able to work unsocial hours on occasions to complete tasks / projects

Willing and able to attend company meetings and/or coaching sessions which may take place outside of core working hours (approx. one per month)

Benefits:

Extra wellbeing days and birthdays in addition to holiday entitlement

Company Gym Membership

Working Hours:

Monday to Thursday, 9:00 AM – 5:30 PM and Friday 9:00-5.00PM

Job Types: Full-time, Permanent

Pay: £19,240.00-£24,992.04 per year

Benefits:

  • Gym membership

Location:

  • Stockport SK2 6NG (required)

Work Location: In person

  • Customer Call Handler

    2 weeks ago

    Stockport, United Kingdom Page-Hired Full time

    **Customer Call Handler - Stockport** - Immediate start date - Temp to perm opportunity - Great career opportunities - Professional development opportunities **Hours** - Be fully flexible (5 out of the 7 days) in the week with early (6:00am-16:00pm), late (13:00pm-10:00pm), and night (22:00pm-06:00am) shift patterns on a rotational basis **The role of...

  • Part Time Photography Call Handler

    2 weeks ago

    Stockport, United Kingdom Joanne Photography Full time

    Part time Photography Call Handler An exciting opportunity has arisen to work as a part time call handler. We are a photography studio based in Marple, Stockport, Cheshire. **Salary**: From £9.30 - £11.00/hour (depending on experience) + bonus potential Easily commutable from High Peak, Disley, Offerton, Romiley and Stockport. **Job Type**: Part-time,...

  • Dental receptionist and call handler

    1 week ago

    Birkenhead CH NG, United Kingdom PJS Care Ltd Full time £18,000 - £25,000 per year

    We are recruiting a dental receptionist/call handler for 5 days per week, Monday to Friday.Must have experience working in a dental practice.40.66 working hours per week.Start date 2026.Pay dependant on experience.Location Woodlands Dental Practice CH42 4NG and Church Road Dental Practice CH63 3EB.The successful applicant will work on reception and in our...

  • Call Centre Admin Assistant

    21 hours ago

    Stockport, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Location: Stockport** **Salary: DOE** **Hours: 4 days per week (30.5), including 1 weekend day.** **Training will be provided.** We’re looking for someone to join our team as an Administrator and Call Centre Assistant. In this role you will be our customers first point of contact when they call in. You’ll therefore...

  • Call Centre Admin Assistant

    2 weeks ago

    Stockport, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Location: Stockport** **Salary: DOE** **Hours: 4 days per week (30.5), including 1 weekend day.** **Training will be provided.** We’re looking for someone to join our team as an Administrator and Call Centre Assistant. In this role you will be our customers first point of contact when they call in. You’ll therefore...

  • Call and Email Handler

    22 hours ago

    Stockport, United Kingdom National Association for People Abused in Childhood Full time

    Job description NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers. - We are looking for new colleagues who are empathetic and resilient with a real passion for...

  • Client Call Handler/ Administration

    3 days ago

    Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB TITLE**:Personal Finance Manager **Wage: Salary £21,000-£22,000 with on target bonus earning potential of £27,000 a year.** **DEPARTMENT**:Administration Team **REPORTING TO**:Department Manager **LOCATION**:Stockport/ Office based role **PURPOSE OF JOB** - Managing a portfolio of existing clients - Completing meaningful Courtesy Calls with...

  • Commercial Account Handler

    7 days ago

    Stockport, United Kingdom Lawes Consulting Group Full time

    Job DescriptionJob title: Commercial Account Handler Salary: 40000Location: Greater ManchesterPURPOSE-OF-ROLELawes is currently recruiting for an experienced Commercial Account Handler as a result of our clients continued growth and success in the insurance market.RESPONSIBILITIESManage the day to day servicing of a book of commercial insurance clients...

  • Safeguarding Children Team Administrator

    1 week ago

    Stockport SK JE, United Kingdom Stockport NHS Foundation Trust Full time £20,000 - £30,000 per year

    The job description covers the whole range of duties and responsibilities that the successful candidate will be responsible for which including the following: Main duties of the job We are seeking to appoint an experienced individual who is able to provide a strictly confidential full administrative service making full use of electronic communication,...

  • Adminstration Assistant/Call Handler

    1 week ago

    Stalybridge SK JY, United Kingdom Hadfield & Britain Ltd Full time

    Hadfield & Britain Ltd is based in the centre of Stalybridge, we work alongside social housing associations carrying out all aspects of plumbing and heating works.We are looking for someone to join our administration team, who will help assist in call handling, logging repairs and managing engineers workloads.All training will be providedOverviewWe are...