Senior Product Manager

JOB TITLE:
Product Director, Electronic and Embedded Payments

LOCATIONS:
Bristol / Edinburgh / London

HOURS:
Full-Time

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity:

We're looking for a senior product specialist with deep expertise in payments, open banking and embedded payments using API. The Product Owner will lead the design, development, and management of embedded and electronic domestic payment products across our commercial banking portfolio.

You'll provide strategic direction, thought leadership, and people management to deliver faster, simpler, and reliable payment experiences, ensuring alignment with regulatory, risk, and commercial objectives.

This highly collaborative role sits within the Payments Product team in Business Transaction Banking, working closely with colleagues in Platform, Risk, Compliance, Legal, Operations, and Client Coverage to ensure propositions are robust, well-governed, and commercially effective.

As Product Director, you'll shape Lloyds Bank's future payments ecosystem by leading the strategy, delivery, and performance of:

• Embedded payment propositions such as Pay by Bank, Confirmation of Payee, and Event-Driven Notifications, enabling clients to integrate Lloyds' capabilities via API connectivity.
• Electronic payment products (Faster Payments, CHAPS, Bacs), ensuring they evolve to meet customer needs and remain resilient.

Your focus will be on growth, adoption, and innovation, improving API usability, developer experience, and operational resilience, alongside clear commercial models and pricing frameworks. You'll also support client-facing activities, including strategic deals, RFP responses, and presentations, and act as a thought leader, representing Lloyds in industry forums and working groups.

Key Accountabilities:

• Define and deliver the electronic and embedded payments roadmap aligned to strategic objectives.
• Lead the end-to-end lifecycle of propositions, balancing innovation, governance, and commercial return.
• Lead engagement with 3rd party ecosystem players to identify opportunities for integration into clients' operating environments
• Manage and develop a team of product managers, fostering capability growth and performance excellence.
• Drive growth by embedding products into third-party platforms across priority sectors.
• Partner with Platform and Operations teams to deliver high-quality APIs and integration journeys.
• Maintain strong compliance and risk management; contribute to policy and control frameworks.
• Support client-facing materials and engagements to drive acquisition and expansion.
• Act as a subject-matter expert internally and externally, influencing strategy and industry dialogue.
• Measure and improve client experience using feedback and performance data.

What You'll Need:

• Proven experience managing complex payment or API-based products in a large financial institution.
• Demonstrated ability to translate strategy into delivery across cross-functional teams.
• Solid understanding of commercial banking client needs, particularly SME and mid-corporate segments, and experience working with business lines supporting retail & CIB clients
• Excellent partner management, influencing, and communication skills across senior audiences.
• Deep knowledge of payment regulation, operational risk, and governance frameworks.
• Passion for innovation and client-centred design, with an ability to simplify complexity.

About Working For Us:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.