Client Onboarding Associate

4 days ago

London, Greater London, United Kingdom OakNorth Full time
Since 2015, we've empowered entrepreneurs with over £13 bn in funding, fuelling the creation of 56,000+ jobs and 34,000+ new homes across the UK and US. At OakNorth, we're on a mission to help ambitious businesses thrive—and our Client Onboarding team is at the heart of that journey.
This is more than just another job at a bank. It's a unique opportunity to join a fast-growing, high-impact organisation that's known for challenging the status quo. We're not looking for cogs in a machine—we want self-starters, bold thinkers, and ambitious builders who are ready to forge their own career path while supporting some of the most inspiring business leaders in the UK.
As a Client Onboarding Associate, you'll play a vital role in delivering an exceptional experience to every new client—ensuring they're onboarded efficiently, compliantly, and with a level of service that sets us apart. You'll combine regulatory rigour with a genuine commitment to making every interaction count.
Responsibilities:
  • We're seeking a future team member to join our Client Onboarding function As a Client Onboarding Associate, you'll be responsible for onboarding clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience. In this role, you'll make an impact in the following ways:
  • Conduct AML/CFT Customer Due Diligence (CDD) reviews and risk assessments for both new-to-bank and existing customers.
  • Oversee the AML/CDD elements of Business Banking account setup, ensuring compliance with all relevant regulations.
  • Communicate and Collaborate effectively with OakNorth customers and internal stakeholders to deliver Customer Delight.
  • Manage customer expectations through clear, proactive communication, ensuring both speed of delivery and Momentum are maintained.
  • Operate in accordance with the Bank's Risk Management Framework and relevant compliance policies, escalating issues promptly to the line manager as required.
  • Perform BAU (business-as-usual) and ad hoc administrative tasks to support team objectives.  
What we're looking for:
  • Experience working in the financial service sector (ideally in commercial lending or banking).
  • Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions.
  • Good understanding and experience of AML/KYC, CDD/EDD.
  • Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
  • Strong interpersonal and exemplary communication skills (written as well as verbal).
  • Enjoys working in a team environment.
  • Can prioritise and manage workflows and multi-task.
  • Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
  • Desire to go the extra mile to delight our customers.
    Nice to haves:
  • Advanced excel knowledge.
  • Working knowledge of AEOI & FSCS requirements.
  • Experience working with private equity / real estate investment vehicles.
  • Ability to understand financial statements. 
Benefits & Perks:
  • Equity. We want people to have a stake in the business so that all our interests are aligned.
  • 25 days holiday
  • Personalized benefits – opt-in to what matters to you
  • Subsidised Private Medical Insurance with Bupa
  • Enhanced maternity and paternity leave
  • Wellbeing and social events
  • In-house Barista Bar in London office
  • Support causes that matter to you – Volunteering time off
  • Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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