Client Onboarding Associate

17 hours ago

London, Greater London, United Kingdom OakNorth Full time

Since 2015, we've empowered entrepreneurs with over £13 bn in funding, fuelling the creation of 56,000+ jobs and 34,000+ new homes across the UK and US. At OakNorth, we're on a mission to help ambitious businesses thrive—and our Client Onboarding team is at the heart of that journey.

This is more than just another job at a bank. It's a unique opportunity to join a fast-growing, high-impact organisation that's known for challenging the status quo.

We're not looking for cogs in a machine—we want self-starters, bold thinkers, and ambitious builders who are ready to forge their own career path while supporting some of the most inspiring business leaders in the UK.

As a Client Onboarding Associate, you'll play a vital role in delivering an exceptional experience to every new client—ensuring they're onboarded efficiently, compliantly, and with a level of service that sets us apart. You'll combine regulatory rigour with a genuine commitment to making every interaction count.

Responsibilities:
  • We're seeking a future team member to join our Client Onboarding function As a Client Onboarding Associate, you'll be responsible for onboarding clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience.
In this role, you'll make an impact in the following ways:
  • Conduct AML/CFT Customer Due Diligence (CDD) reviews and risk assessments for both new-to-bank and existing customers.
  • Oversee the AML/CDD elements of Business Banking account setup, ensuring compliance with all relevant regulations.
  • Communicate and Collaborate effectively with OakNorth customers and internal stakeholders to deliver Customer Delight.
  • Manage customer expectations through clear, proactive communication, ensuring both speed of delivery and Momentum are maintained.
  • Operate in accordance with the Bank's Risk Management Framework and relevant compliance policies, escalating issues promptly to the line manager as required.
  • Perform BAU (business-as-usual) and ad hoc administrative tasks to support team objectives.
 What we're looking for:
  • Experience working in the financial service sector (ideally in commercial lending or banking).
  • Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions.
  • Good understanding and experience of AML/KYC, CDD/EDD.
  • Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
  • Strong interpersonal and exemplary communication skills (written as well as verbal).
  • Enjoys working in a team environment.
  • Can prioritise and manage workflows and multi-task.
  • Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
  • Desire to go the extra mile to delight our customers.

Nice to haves:
  • Advanced excel knowledge.
  • Working knowledge of AEOI & FSCS requirements.
  • Experience working with private equity / real estate investment vehicles.
  • Ability to understand financial statements. 
Benefits & Perks:
  • Equity. We want people to have a stake in the business so that all our interests are aligned.
  • 25 days holiday
  • Personalized benefits – opt-in to what matters to you
  • Subsidised Private Medical Insurance with Bupa
  • Enhanced maternity and paternity leave
  • Wellbeing and social events
  • In-house Barista Bar in London office
  • Support causes that matter to you – Volunteering time off
  • Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)

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