Reservations Assistant Manager

2 weeks ago

St Albans AL HQ, United Kingdom Sopwell House Full time £360,000 per year

Full Time Position (40 hours) - Salary £30,000.00 per annum - Shifts typically range from 8:30 AM until 18:00 PM

Join the Sopwell House Family

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose. We're currently looking for a passionate Reservations Assistant Manager to join our dedicated team.

Your role in our family:

  • Support the Reservations Manager in the daily running of the department
  • Help maximise occupancy and revenue through effective reservations management
  • Ensure a smooth and efficient booking experience for all guests
  • Lead and supervise the team in the absence of the Reservations Manager
  • Attend Head of Department meetings and contribute to hotel-wide goals
  • Uphold high service standards and support training and development of team members
  • Undertake Hotel Duty Manager shifts as required, ensuring the smooth operation of the hotel.

What would make you the perfect fit?

  • 2+ years' experience in hotel reservations or front office
  • Familiarity with booking systems/PMS (e.g., Opera preferred)
  • A highly organised approach with strong attention to detail
  • Natural leadership skills with the ability to motivate and support a team
  • A calm, solution-focused mindset under pressure
  • Confidence working with data, reports, Word, and Excel
  • A genuine passion for hospitality and delivering seamless guest experiences
  • Excellent communication skills, both written and verbal

The Best Bit:

  • Wide range of training and development opportunities
  • Free staff meals and parking
  • Discounted food and beverage, accommodation and spa
  • 28 days holiday and 1 extra holiday day on your birthday
  • 30% discount on Spa treatments and Spa days
  • 10% discount on Spa products
  • Introduce a friend at work bonus
  • Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

"Being a part of the Sopwell Family made me think anything was possible in my career"

If this sounds like your dream job, we would love to hear from you

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

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