Tenant Voice Officer

1 week ago


Wigan, Wigan, United Kingdom Wigan Council Full time £29,540 - £32,597 per year

Wigan

Full Time

£29,540 - £32,597

Temporary

Expires 30/11/2025

About the Role

Priority Candidates will be considered in the first instance

Wigan Council

Town Hall

Library Street

Wigan

WN1 1YN

Salary: Grade 6, £29,540 - £32,597 per annum

37 hours per week

Temporary until 18th December 2026

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you

Your role:

The Tenant Voice officer is an exciting role, and we are seeking candidates who are innovator's and passionate about tenant engagement, you will deliver an excellent service, building strong and lasting partnerships with our tenants, ensuring they can influence, improve our services and be at the centre of our decision-making processes. As a great communicator you will work with other teams and agencies to ensure a great partnership approach, with a focus on ensuring the voice of the tenant is at the heart of everything we do achieving great outcomes.

About you:

You will have a passion for Tenant engagement and empowerment, working with tenants to improve their homes & neighbourhoods. The ability to think of innovative methods of engagement to ensure that the voice of all our tenants is heard.

You will need excellent interpersonal skills with an ability to work with tenants, other departments, authorities, elected members and VCSE organisations, to meet shared goals.

About us:

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

We're part of the wider Repairs, Maintenance and Customer Experience service, working together to deliver high-quality homes and excellent customer service. Our team is passionate about listening to tenants, amplifying their voices, and ensuring their feedback shapes the services we provide. We're committed to continuous improvement, collaboration, and making a real difference in our communities.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK )

Prove your right to work to an employer

For further information, please contact

Interview date: 8th December 2025

To view the details relating to this position, please click the links below:

  • Job Specification
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