Information Technology Support Specialist

1 week ago

London Area, United Kingdom The LCap Group Full time

Company Description

The LCap Group is a global, tech-enabled leadership advisory firm for ambitious high-growth companies and private equity investors.
The Group specialises in risk, talent, and development through its three specialist brands: Confidas (management due diligence), DRAX (Leadership advisory and executive change), and Peoplewise (leadership assessment & development).
We support our clients in the execution of the risks that leaders and wider management teams face when trying to deliver their growth strategy.

Our values shape how we work and how we hire;

Better Together | Dedicated | Ambitious Disrupters | Customer Obsessed

Job Opportunity: On-Site IT Support Specialist

Location: WC2R, London

Full-Time | On-Site

Department: Engineering

Are you a tech-savvy problem solver with a passion for helping people and you are confident thinking on your feet? We're looking for an On-Site IT Support Specialist to be the face of our IT support team; providing hands-on assistance, troubleshooting issues, and ensuring our technology runs smoothly.

What You'll Do:

  • Be the first point of contact for all on-site IT support requests.
  • Diagnose and resolve hardware, software, and network issues with speed and precision.
  • Escalate complex problems to second-line support when necessary, ensuring seamless handovers.
  • Maintain and update IT documentation, asset inventories, and user guides.
  • Set up and configure laptops, printers, and other peripherals.
  • Collaborate with cross-functional teams to support IT projects and initiatives.
  • Deliver exceptional customer service with a calm, professional demeanor even under pressure.

What We're Looking For:

  • Strong critical thinking and analytical skills; you love solving puzzles and finding root causes.
  • Great customer-focused attitude, excellent communication and interpersonal abilities.
  • Solid understanding of Windows OS, Microsoft 365, and basic networking concepts.
  • Ability to prioritize tasks and manage time effectively.
  • A proactive mindset with a willingness to learn and adapt.
  • Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • Experience in a first-line IT support or helpdesk role advantageous but not essential.

Why Join Us?

  • Be part of a dynamic and supportive team that values innovation and continuous improvement.
  • Work in a collaborative environment where your ideas and input are encouraged.
  • Access to training and development opportunities to grow your career.
  • Competitive salary and benefits package.

Ready to make an impact?

Apply now and be part of a team that will innovate, develop and improve leadership globally.

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