Manager, SMB Sales

1 week ago

London, Greater London, United Kingdom Mews Full time £60,000 - £120,000 per year

As Manager of SMB Sales for the UK region, you will lead a team of high-performing, full-cycle Sales Managers focused on driving growth in the Commercial segment. This is a strategic and hands-on leadership role where you will empower your team to excel across the entire sales funnel, from outbound prospecting to closing deals. You will be responsible for ensuring daily operations run smoothly while fostering a proactive, performance-driven culture. Through clear direction, operational excellence, and a passion for coaching, you will help your team exceed their goals and develop into the next generation of sales leaders. You will step in where needed, champion new ideas, and drive continuous improvement.

 Your mission, should you choose to accept it:
  • Oversee daily operations of the SMB UK Sales team, providing clear priorities and support
  • Own monthly and annual quota attainment, instilling a proactive hunter mentality that fuels Commercial-segment growth.
  • Develop the next generation of Commercial talent by coaching, mentoring, and performance-managing a high-performing SMB team.
  • Track and act on performance metrics and Commercial SLAs, creating accountability and continuous improvement.
  • Ensure the team promptly and effectively responds to all inbound leads, referrals, and enquiries by establishing clear routing rules, enforcing strict response-time SLAs, and equipping reps with the necessary enablement tools.
  • Safeguard CRM hygiene by setting rigorous data-governance standards, automating routine checks, and training the team on consistent, accurate process compliance.
  • Represent Mews at international conferences and events, cultivating partnerships and reinforcing our reputation for innovation.
  • Champion operational excellence: adopt (and, when needed, refine) processes, procedures, and policies to guarantee consistently high service levels.
  • Identify and lead process improvements, collaborating cross-functionally to bring them to fruition.
  • Manage onboarding and ramp-up of new team members, ensuring every hire reaches full productivity within the defined timeline.
 You'll be a great fit if you bring a few of the below with you
  • Fluent in English, with deep regional expertise and a strong presence in the UK market.
  • Proven track record as a quota-carrying SaaS sales professional, managing the full sales cycle from outbound prospecting to closing.
  • Successful sales leader with a history of guiding SMB reps, building outbound pipeline, and converting inbound demand into revenue.
  • Operationally excellent: a power user of Salesforce, accurate forecaster, and architect of impactful cadences including 1:1s and deal reviews, while consistently upholding SLAs and CRM best practices.
  • Talent builder: recruits, onboards, and rapidly up skills new hires with a repeatable coaching playbook.
  • Inspiring, customer-focused leader who fosters a high-performance culture built on motivation, accountability, and advocacy for the customer voice.
  • Adaptable, organised, and outgoing, energised by innovation and represent Mews at international events 
  • Previous experience in hotel sales or hospitality software is a nice to have, not a must-have.

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