Data and Payments Business Support Officer

An exciting opportunity has become available for a Data and Payments Business Support Officer to join our Children and Families Service. You will assist in managing data and assisting with payment processes related to SEND (Special Educational Needs and Disabilities). The position is for 1 FTE (37 hrs).

The ideal candidate will be organised, flexible, and adept at managing communications. You will handle sensitive information with confidentiality and ensure compliance with data protection regulations.

The post holder will:

• Maintain the SEND Payments Inbox and resolve enquiries.
• Support the Finance and Data Quality assurance officer to manage payment data, processes, and associated systems.
• Monitor, collate and interpret volumes of data.
• Accurately input cost data into our client record management system
• Work independently in a fast-paced environment.

You will have:

• Understanding of the operational areas of the SEND service
• Proficiency in databases and data processing, including Excel and client record management systems.
• Administrative experience
• Strong problem-solving abilities
• Effective communication skills
• Knowledge of confidentiality and data protection principles

To find out more about our essential and desirable criteria for the role pleas view the in this job you will section of the JDPS document.

Interviews for this role will be conducted in person, and the position will be based in either our Crewe or Macclesfield offices, depending on the successful candidate's preference. Occasional travel between these locations will also be required.

Organisation

Cheshire East Council

Location

Crewe, Macclesfield

Job Category

Education

Grade

CEC NJC - Grade 5

Salary Min

£26,403 per annum

Salary Max

£28,142 per annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

31/10/2025

Ref No

E3315

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Brighter Future

What we give in return:

• ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service.

• ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay.

• FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements.

• PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff).

• CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status.

• EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.

• PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East.

• VIRGIN MEDIA AND O2 DISCOUNTS - Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.

• DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes:

• Gym, Swim and Group Fitness at all 16 facilities

• Off-Peak Racket Sports

• Athletics Tracks

• Sauna/Steam/Spa

To find out more about our rewards and benefits package, please click here

How to apply:

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please Apply for this job at the bottom of the page, or, for or an informal chat about the role please contact

Further information:

For further information please contact Chloe Saunders via email;

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are 'not protected' as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

Internet Explorer is no longer supported so please use a different browser when you submit your application - for example Google Chrome or Microsoft edge. You will also need to ensure pop ups are enabled.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.

For any technical enquiries please email

Please quote job reference number in all correspondence.