Housing Relets team leader Providing

6 days ago

Dunstable LU, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £30,000 - £60,000 per year

3 months contract with a Local Authority

Job Summary:

  • The Housing Relets Team Leader will manage and oversee the delivery of maintenance, voids, and responsive repair works across the Council's housing stock, ensuring safe, compliant, and cost-effective use of assets.
  • Responsible for leading contractors and internal teams to deliver high-quality property maintenance services, ensuring void properties are repaired and re-let promptly to minimise rent loss.
  • The post holder will take accountability for Health and Safety compliance, asset condition, customer satisfaction, and the smooth operational management of housing property services.
  • Reporting to senior managers within the Housing Property Team, this role contributes to efficient asset management, process improvement, and delivery of excellent customer service in line with Council values.

Key Duties/Accountabilities (Sample):

  • Manage, procure, and supervise contractors delivering inspection, repair, risk assessment, and renovation works to Council-owned dwellings.
  • Plan, prepare, and deliver void property works to time, cost, and quality standards, ensuring quick turnaround for re-let.
  • Lead on responsive maintenance and capital works, managing budgets of approximately £6 million per annum.
  • Identify and diagnose property defects, arrange appropriate remedial works, and ensure compliance with safety and housing regulations.
  • Oversee Health & Safety, including inspection of dwellings, risk assessments, and compliance with fire safety, asbestos, and gas regulations.
  • Monitor contractor performance, set KPIs, and drive service improvement initiatives.
  • Ensure all property information, certificates, and compliance records are accurately captured and maintained.
  • Handle complex customer issues and complaints, ensuring positive resolutions and strong customer satisfaction.
  • Provide leadership and direction to the Relets and Maintenance team, fostering collaboration, performance, and accountability.
  • Contribute to emergency planning and participate in the out-of-hours standby rota as required.

Skills/Experience:

  • Proven experience managing voids, responsive repairs, or housing maintenance operations within a local authority, housing association, or similar environment.
  • Strong background in contract management, budget control, and performance monitoring.
  • In-depth knowledge of Health & Safety legislation, housing compliance, and property condition standards.
  • Experience leading and motivating teams and managing multi-contractor environments.
  • Excellent communication and stakeholder management skills, with the ability to liaise effectively with residents, contractors, and council officers.
  • Strong organisational and analytical skills, with the ability to diagnose repair issues and oversee remedial action.
  • Proficient in repairs management systems, asset databases, and general IT tools (MS Office, housing software, etc.).
  • Understanding of social housing legislation, void management, and customer care principles.

Additional Information:

  • The closing date: 17/11/2025.
  • Full UK driving licence and willingness to travel across the Central Bedfordshire area.
  • Hours: 37 per week (Monday to Friday, flexibility required).
  • Hybrid Working: Office, site, and home-based work as required.

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