Member Services Assistant

20 hours ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Full time
Description

Salary: £25,989 - £26,824 

Hours per week: 37 hours 

Interview date: Thursday 8 January 2026

Pensions - Empowering Retirement Security

Are you thinking of starting a career in Pensions? If so, we may have the perfect opportunity for you, we are currently looking for a Member Services Officer to join our team 

The Wiltshire Pension Fund provides the pension administration for the Local Government Pension Scheme (LGPS) for the Wiltshire area. This involves the management of over £3 billion of assets and serves over 170 employer organisations providing pensions to more than 80,000 members. 

As a Member Services Officer within the Pensions Fund's Member Services Team, you will be providing administrative support alongside assisting with quality control checks on incoming work and processing various tasks which will play a crucial role in enhancing the team's efficiency. This role would be a great for someone with some office experience, to gain experience in this interesting and important area of work. 

Our Ideal candidate will have a strong foundation in numeracy alongside a track record of excellent customer service and organisational skills. This role would be suited to an individual with a keen eye for detail, a methodical approach, and outstanding problem-solving skills. While prior experience in pensions is desirable, it is not essential and candidates without such experience will be considered. 

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

Please download and read the role description and person specification carefully before you apply as well as Our Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Sian Shepherd, Member Service Manager via email here.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process 

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you


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