Receptionist

Are you passionate about providing exceptional customer service and creating memorable guest experiences?

Woolley Grange Hotel, a prestigious member of the Luxury Family Hotel Group, nestled in the picturesque countryside of Bradford-on-Avon, is seeking a dynamic and friendly Receptionist to join our lovely team.

Role overview

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent role, at 40 hours per week (including weekends), with a salary of £26,548 per annum, plus generous service charge and a brilliant benefits package.

Responsibilities:

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones

To succeed in this role we are looking for:

• Previous experience working with Opera - would be beneficial
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day's holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem
• Cycle to work scheme
• - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us

Who are LFH?

Woolley Grange is about to begin an exciting new chapter. Set in the heart of beautiful Wiltshire, this much-loved Jacobean manor is currently undergoing an extensive refurbishment—thoughtfully designed to celebrate its heritage while introducing a refreshed, welcoming charm. Reopening in mid-October, Woolley Grange will continue to be a proud part of the Luxury Family Hotels collection, known for creating exceptional experiences for every member of the family. As we get ready to open our doors once more, we're looking for passionate, dedicated individuals to join us at this special moment and help shape the future of one of Wiltshire's most unique family hotels.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.