Transport Manager

2 weeks ago

Norwich, Norfolk, United Kingdom 6b492775-b08a-4f1e-b9d0-0604b9f9e16f Full time £40,000 - £50,000 per year

At Rhino Greenhouses, we combine a passion for gardening with British craftsmanship, proudly representing the Great British Rhino brand — Britain's Best Loved Greenhouses Located in the scenic Norfolk landscape, we foster a vibrant team spirit centred on collaboration and innovation. We are currently seeking a motivated Delivery Manager to oversee our logistics operations, manage our growing team of drivers, and optimise delivery processes for exceptional customer service. This is a unique opportunity to join an ambitious, high-growth business at the start of an exciting journey, allowing you to take ownership of your career while contributing to our mission of delivering quality greenhouses. Join us and be part of a dynamic environment where your enthusiasm and skills can thrive

Personal Competencies:

  • Previous management or supervisory experience, preferably within logistics or transport operations
  • Strong knowledge of transport regulations, compliance requirements and health & safety legislation
  • Experience with route planning and logistics management systems
  • Proven track record in cost management and budget control
  • Experience working with third-party logistics providers (Parcelforce, DHL, etc.) and international shipping
  • Understanding of customs processes and international trade regulations (desirable)
  • Excellent leadership and people management skills
  • Strong analytical abilities for performance monitoring and process improvement
  • Ability to communicate effectively with people of all levels, from drivers to senior management
  • IT proficient with logistics software, reporting systems and Microsoft Office
  • Own transport is required due to our rural location
  • Full UK driving licence essential
  • Eagerness to develop the team and contribute to company growth objectives, including expanding international operations

Responsibilities & Duties:

  • Manage, mentor and develop our growing team of delivery drivers
  • Ensure full compliance with transport regulations, driver hours, and company safety policies
  • Plan and optimise delivery routes for maximum efficiency and customer satisfaction
  • Schedule deliveries and coordinate with production and customer service teams
  • Monitor and control delivery costs, fuel expenses, and vehicle maintenance budgets
  • Manage relationships and negotiate with shipping partners including Parcelforce and DHL
  • Oversee international shipping operations to the US, EU and worldwide markets
  • Handle customs documentation and ensure compliance with international trade regulations
  • Analyse delivery performance metrics and implement continuous improvements
  • Handle escalated customer delivery issues and complaints
  • Conduct regular driver performance reviews, training, and disciplinary procedures when required
  • Maintain accurate records and produce regular management reports
  • Ensure all vehicles are roadworthy and properly maintained
  • Oversee driver recruitment and induction processes

Hours of Work:

40 hours per week, Monday - Friday (flexibility required for operational needs)

Benefits:

  • Free secure onsite parking
  • Generous holiday allowance
  • Long service awards
  • Management development and external training opportunities
  • Employee Assistance Program for support on financial, health and legal matters
  • Organised staff engagement events
  • Company pension
  • Referral programme

Salary:
Competitive salary commensurate with experience

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