Service & Install Technician

3 days ago

Glasgow, Glasgow City, United Kingdom Fitshop UK Full time

This role will provide an installation, service and repair solution into private homes and commercial properties. Delivering a first class service, this hands on role will be required to deliver safe, timely and quality installations every time.

Resolving logistical or technical installation or service issues that may arise through each project.

This role will be the point of contact for assigned customers during the installation process and must ensure they are briefed and kept up to date with information as necessary.

Benefits

  • Full training
  • 37.5 hour contract
  • 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
  • Pension scheme
  • Life Insurance (4x annual salary post probationary)
  • Generous staff discount

Key Responsibilities

  • Delivering and installing fitness equipment into private homes and commercial gyms
  • Managing work requests efficiently and effectively and within an agreed timescale
  • Providing diagnostics and root-cause analysis of product failures and/or quality control issues in a timely fashion
  • Co-ordination with the Technical Support Manager in providing service and repairs for customers
  • Complete full job reports to ensure job has been completed to customer satisfaction
  • Support with showroom installations and store moves & installations
  • Process and support with ad-hoc returns and service fixes and any other jobs as may be required to meet the demands of the business
  • Continuous personal and professional development within area of expertise

Who You Will Work With

  • Liaising with colleagues in other departments to ensure smooth after sales service and installation experience; predominantly the Sales and Customer Care team. Collaborating with the Warehouse team to prepare and manage service delivery effectively and efficiently.

You Will Need

  • A full, UK driving licence
  • Mechanical/electrical knowledge and experience of using a range of tools
  • A good understanding of health and safety within a service environment
  • Confident communication and collaboration skills
  • Excellent customer service and problem solving skills
  • Previous experience within the installation market.

If this sounds like the ideal role for you and you would like to be part of a growing team with Europe's number one for home fitness, we would love to hear from you.

Send us your CV and cover letter by clicking apply now.

We look forward to receiving your application.

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