Operations Manager

Position: Operations Manager in Security & Facilities

Location: Head Office St Helens

Various sites: Northwest, Northeast & Scotland Area

Salary starting from £30, reviewed on experience)

Company Car/Car Allowance available

Company Laptop/Mobile phone

Job Overview

Impact Services over the past few years have been a rapidly growing business and are set to continue. We provide a wide range of services to high profile and market leading clients. We are investing in people and technology to ensure we stay ahead of the competition; we are experts in our chosen fields, focusing on the provision of cleaning, security and support services. We work in a fast-paced, highly collaborative, innovative and customer focused environment.

PURPOSE OF ROLE:

To manage Company Sites under their care and to ensure they are running efficiently and effectively.

KEY TASKS AND RESPONSIBILITIES:

Overseeing Security Officers and Cleaning operatives on various sites

To communicate effectively with all customers and liaise regarding identified needs and next steps both in the security sector and cleaning division

To complete monthly SLA/review meetings with all customers.

To visit all assigned sites, clients and personnel at designated times.

To complete Assignment Instructions and issue as per directions and Company requirements. To address additional Health and Safety Issues with relevant Line Manager.

Implement and maintain quality assurance procedures to consistently meet and exceed client expectations. Conduct regular audits and inspections, of both the cleaning team and the security team.

To train personnel at their place of work, to coach and guide to a high level of service delivery; to assess performance and complete training records as per Company requirements.

To complete site visit audits for each site visited or where relief cover has been provided and communicate these with designated departments.

To deal with Company misconduct and disciplinary procedures and issue misconduct forms and site removal requests in line with Company policy.

To interview and recruit staff in line with Company policy.

To conduct monthly welfare visits to personnel.

To complete annual appraisals with all personnel.

Assist with any incident investigations in your allocated area as required.

Provide on-site training to personnel relating to identified health and safety issues.

Promoting the Impact brand to the highest standard at all times.

Aiding departments with business growth and any other required areas.

Completing regular training courses to ensure that you are fully trained/aware of new or updated legislations within the industry.

Any other task as assigned by your line manager.

Requirements

• Proven experience in an operations management role or similar position within a relevant industry.
• Must hold a valid front line SIA Licence.
• Must hold a full UK driving Licence.
• Experience within the cleaning industry
• knowledge of cleaning products/machinery
• BICS training would be preferred
• Must be flexible with working times and areas, dependent on business needs.
• Strong leadership skills with the ability to motivate and manage diverse teams effectively.
• Excellent problem-solving abilities and a strategic approach to decision-making.
• Proficient in data analysis and performance metrics; experience with relevant software tools is advantageous.
• Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly.
• Strong organisational skills with attention to detail and the ability to manage multiple priorities simultaneously.
• A degree in business administration or a related field is preferred but not essential; relevant experience will be considered. If you are passionate about driving operational success and looking for an opportunity to make a significant impact within our organisation, we encourage you to apply for the Operations Manager position.
• Right to work in the UK

• Provide a full 5 years employment history to complete screening to the BS7858 Standard

• Equal Opportunity Employer: Impact Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company car
• Free parking
• On-site parking

Application question(s):

• Are you Flexible with working times and areas
• Do you have any experience using the Time Gate System
• how many years experience do you have within the cleaning industry?

Experience:

• Operations management within the Security Sector: 2 years (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• SIA Licence (required)
• UK Driving Licence? (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person

Application deadline: 05/12/2025