Senior Business Change Manager

Details
Reference number

437214

Salary

£44,720 - £52,130

National pay locations: Liverpool, Manchester, Sheffield, £44,720 - £47,850

London pay locations: Croydon, £48,720 - £52,130

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HO - Digital Data and Technology

Type of role

Project Delivery

Working pattern

Full-time, Part-time, Compressed hours

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Croydon, Liverpool, Manchester, Sheffield

About the job
Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

This is an opportunity to join a dynamic Business Change Team. As a Senior Business Change Manager, you will have the opportunity to work at the forefront of transformation with senior internal and external stakeholders and play a leading role in delivering significant operational benefits and transformational change.

Job description

Within Home Office Digital, the Data Services and Analytics (DSA) team find innovative uses for Home Office data and contains one of the most advanced data analytics centres in Government. We strive to lead the way in appropriate and proportionate use of data and analytics to deliver joined-up, intelligent services that unlock the value from data and improve decision making, policy and operations.

What this means is a daily opportunity to work with teams across the Home Office's areas of responsibility, from borders, visas and passports, to policing and national security, with some of the largest and most varied datasets and in support of critical national initiatives.

Data Services and Analytics consist of technical and non-technical professionals from a wide variety of backgrounds; we are the hub of data expertise within the department. We support our teams with structured learning, both formal and on-the-job, mentoring and feedback.

Key Responsibilities

• Lead business change delivery, ensuring projects achieve intended benefits and outcomes:
• Identify and analyse stakeholders and build strong stakeholder relationships to influence adoption and support the commitment to change.
• Assess change impacts and identify mitigating actions to ensure smooth adoption.
• Develop and maintain change plans, monitoring progress and reporting through governance structures.
• Create and manage communication plans for projects, ensuring clear, timely updates for all stakeholders.
• Support the identification of benefits and plan to enable for benefits realisation.
• Work with the project team to ensure adoption of new capabilities.

• Identify business readiness criteria and assess readiness with stakeholders.

• Provide expert guidance, coaching and line management, building team capability and driving high performance.

• Produce and develop business change products, defining approach, scope, and methodology to support delivery.
• Champion best practice, fostering stakeholder understanding and promoting a collaborative change network.

You will be expected to undertake appropriate training for the role, seeking to constantly improve performance through personal development.

Working Pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 4 days per week due to business requirements.

Travel

Occasional travel may be required to other Home Office locations. Any associated costs will be reimbursed in line with Home Office policy.

Person specification

Essential criteria

You will demonstrate a passion for Business Change and possess the following skills or proven experience:

• Ability to lead business change activities working collaboratively with project teams to achieve successful outcomes and stakeholder engagement, promoting best practices and providing Change Management expert guidance to colleagues.
• Strong experience in identifying, analysing, and managing a wide range of stakeholders at all levels, ensuring engagement approaches are inclusive and accessible.
• Support the creation of Business Change materials and tools that are fit for purpose, using inclusive language and formats to meet diverse needs.
• Establish and maintain Business Change plans for projects, applying recognised principles and methodologies to address impacts and support smooth adoption.
• Identifying and managing business readiness criteria and to support implementation.
• Strong verbal and written communication skills, with the ability to translate technical jargon into easily digestible information, adapting your style to the audience.

Desirable criteria

Ideally you will also have the following skills or some experience in:

• An understanding of Change Management principles, tools and methodologies.
• Experience of leading complex and high-profile change initiatives.
• Proven experience of business change and implementation in a technical environment and within a large transformation programme.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the following Civil Service Judgement test.

• Online Test – by 26th November 2025

If you successfully pass theCivil Service Judgementtest, you will be invited to complete the full application form. Please complete the online test(s) as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test(s) or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test(s) will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.

You cannot complete the tests on a mobile phone or tablet.

Following successful completion of your test/s, you will then be asked to complete the full application form.

1. Application – by 26th November 2025

As part of the application process, you will be asked to complete:

• Personal Statement (maximum 1000 words).
• Evidence of the Behaviour Communicating and Influencing (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

1. Sift – week commencing 1st December 2025

The sift will be held on the Personal Statement and Behaviour Communicating and Influencing.

Should a high volume of applications be received, an initial sift will be conducted on the lead BehaviourCommunicating and Influencing. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the Personal Statement.

1. Interview – week commencing 5th January 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours based questions.

In addition, candidates will be asked to prepare a presentation that will be delivered at interview, which will assess the technical skills below. Further details will be provided closer to the interviews.

The presentation will be assessed against Project Delivery Capability Framework - Government Project Delivery and will be assessed against the following Technical Skills:

• Stakeholder Engagement
• Business Change and Implementation

The interview will take place via video, using Microsoft Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Problems during the application process

If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact , including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location Preference

You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Home Office Resourcing Centre
• Email :

Recruitment team

• Email :

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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